VIDEO GEMBA WALK - Last week PL went to Brazil. We joined a doctor at the gemba in one of the hospitals we visited and asked her to show us their visual management system in the ER.
Gemba guide: Laura Friggi Peters de Holanda, Physician and ER Coordinator, Hospital Municipal Dr José de Carvalho Florence - São José dos Campos, Brazil
Back in June, Planet Lean shared the story of how Hospital Municipal Dr José de Carvalho Florence introduced lean thinking to improve its busy Emergency Room. (You can find the article here.) In this video, the ER Coordinator shows us the clever visual management system deployed in the ER, explaining how important a catalyst it is to the organisation's lean transformation:
THE GEMBA GUIDE
Laura Friggi Peters de Holanda is a physician and the ER Coordinator at the Hospital Municipal Dr José de Carvalho Florence, in São Paulo state in Brazil. Last week, Laura presented the story of the hospital at the 3rd Lean Healthcare Summit in São Paulo.