knowledge for everyone lean companies

Trust your people and give them access to knowledge

COLUMN – As lean teaches us, a command-and-control approach to management is bound to fail. What we need instead is trust in people, and decentralization of knowledge.
strategy for success Boaz Tamir

Boaz Tamir on why success does not come down to chance

OPINION – The rise and fall of organizations does not depend on chance or bad luck. It generally stems from a fundamentally flawed strategic approach that fails to define a purpose, alienates workers and ignores customers.
preparation to avoid risk lean thinking

Identify objectives and issues before starting a new venture

COLUMN – With many of us about to leave for our summer vacations, the importance of planning (a holiday just like a business venture) could not be clearer. But objectives and potential problems should be identified before setting off.
gemba walk show respect Boaz Tamir

Boaz Tamir on why we must do more than just go see

COLUMN – Want to grasp the current situation? Then you must go to the gemba, but it would be a mistake to think that alone is enough to change your business… you also have to ask why and show respect.
Creating a learning environment in our lean companies

Why we should create a learning environment in our companies

COLUMN – Creating a learning environment that welcomes problems and experimentation and adapts to market changes should be our main objective. So why do we stick to obsolete ways to teach and develop people?
Boaz Tamir on United Airlines

The lean lessons from the United Airlines controversy

COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?
lean innovation unleashed

Lean thinking unleashes your power to innovate

OPINION – Our systems to develop new products are slow and inadequate for the ever-changing markets we have to work in. The author describes the three lean elements that will unlock your potential to innovate.
Boaz Tamir on humble consulting

Good lean consultants humbly create trust and dialogue

OPINION – After reading the latest book by Edgar H. Schein, the author reflects on the nature of consulting and management, and explains why humility must become a defining trait of both.
talent retainment digital revolution

A modern HR department must offer a dynamic work partnership

OPINION – The digital revolution has forever changed the nature of employment: today's workers have more choice and employers competing for them than ever before. It's about time our approach to HR reflected that.
technology innovation

When technology hinders our ability to innovate

OPINION – In a competitive and unpredictable market, the temptation to rely on technology is always strong, but experience proves that there is no better support than people's ability to learn and adapt to new situations.
group innovation lean thinking

Real innovation stems from team efforts

OPINION – Development managers and start-up entrepreneurs are under the illusion that innovation is just the work of especially talented individuals, but in today's world resource sharing and teamwork are preferable.
Wells Fargo scandal lean culture

The Wells Fargo scandal teaches us lean must be nurtured

OPINION – The latest banking scandal had us all wonder whether Wells Fargo has lost its way. But how does a pioneering bank that once had lean at its heart betray its core values so profoundly?
Unilever scandal cereal israel

The importance of transparency: lessons from a food scandal

OPINION – When do our mistake become an ominous sign that we are giving up on our customers and people? Following the salmonella contamination in cereals in Israel, the author reflects on business purpose and the importance of transparency.
Tamir people development

How lean leaders can help turn obstacles into opportunities

OPINION – Involvement, active listening and concern are crucial traits of lean leadership and the foundations on which respect for people is built into a learning organization, says Boaz Tamir reflecting on his evolution as a writer.

Closer to your customers is where you’ll find success

OPINION – Look at today's disruptive companies and you'll see how all of them have understood that real innovation calls for close proximity to the customer, rather than for stubbornly taking cover in the comfort of the upstream.
Boaz Tamir product people want

How to develop the product your customers want

OPINION – When it comes to lean product development, it doesn’t matter whether you are making wine or motorcycles. Success comes from our ability to tell a story that engages our customers and a product they would line up for.
tamir product development idea assessment

Before developing a new product, assess your idea

OPINION – Working on new product development without first assessing potential risks will almost certainly lead you to failure. Can you imagine the Wright brothers flying without having done preliminary studies on the feasibility of their idea?

Why lean thinking can boost the loyalty of our customer base

OPINION – Most organizations today can only dream of receiving the type of enthusiastic support that certain sports teams get from their fans. In order to do that, they need to forget short-termism and put their customers first.