Bringing humanity back into customer support

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

Le lean, c’est fantastique!

GETTING TO KNOW US – We sit for a chat with the President of Institut Lean France. Not only has ILF created a vibrant community of lean CEOs in France; it also launched one of the most innovative lean events out there.

How we slashed waiting times for our customers

VIDEO INTERVIEW – A store manager explains how a simple kaizen reduced waiting times for customers who want to return products. We use today’s video to launch our Lean Improv contest.

When front-line employees open the eyes of management

INTERVIEW – The CEO of a Scottish health board takes us through the organization’s long lean journey, reminding us that allowing people to take the initiative often leads to the most impressive discoveries.

With a new LGN institute, the future of Botswana is lean

GETTING TO KNOW US – This month, the latest affiliate of the Lean Global Network opened its doors in Botswana. We spoke to the new institute’s director to learn about her plans.
lean thinking American Family Insurance

A long-term commitment to lean at American Family Insurance

INTERVIEW – With a long history of improvement efforts and a commitment to giving divisions the time to really grasp lean thinking, American Family Insurance is laying the foundation for real and lasting change.
LPPD Schilling Robotics interview

A well-engineered product is easy to make

INTERVIEW – Convinced that a product that is correctly engineered is easy to manufacture, this product development unit relies on lean thinking to ensure its remotely operated vehicles perform at their best.
lean health care lynn

Leveraging lean thinking to make our community healthier

INTERVIEW – The inspirational CEO of a community health center in Massachusetts discusses leadership transition, the role of lean facilitators and front-line engagement.
lean visual management 365 cafe

Learn how 365 manages HR and accounting using visual boards

THE LEAN BAKERY – In the last episode of our video series, we learn how 365 is using an impressive visual management system to manage the accounting and human resources functions.
Szabolcs Molnar lean institute Hungary

Hungary needs lean thinking, we think we can help

GETTING TO KNOW US – For our second interview with LGN directors, we travel to Hungary to meet the President of our affiliate institute there. He tells us his country’s need for good workers and how lean can make the difference.
lean management Grand Rapids Fire Department

The Fire Department transforming itself and its city

INTERVIEW – Is “lean fire-fighting” an oxymoron? It isn’t if you are the Grand Rapids Fire Department, which has not only turned itself around but is also leading a city-wide lean transformation.
An interview with lean pioneer Freddy Ballé

An interview with lean thinking pioneer Freddy Ballé

INTERVIEW – Having started to explore TPS in the mid-1970s, Freddy Ballé is one of the great pioneers of our movement. Here, he shares what he learned about Toyota over the past 40 years.
The post-Toyota future of lean in Australia

The post-Toyota future of the lean community in Australia

INTERVIEW – With the closure of Toyota’s operations in Altona, the land Down Under is left without its lean poster child. Alister Lee tells us who the community there should look to next.
lean visual management Moinhos de Vento

The elements of a successful lean healthcare transformation

INTERVIEW – In this follow-up conversation with the Hospital Moinhos de Vento in Brazil, we learn about the elements that are helping them to make lean stick.
space optimisation small batches 365

Small batches and clever use of space for great flexibility

THE LEAN BAKERY – In this episode of our video series, we visit 365's super-lean workshop, where small batches and a clever use of space allow for unprecedented levels of flexibility in manufacture.
lean healthcare at Amphia hospital in Holland

How this hospital made nurses its key lean change agents

INTERVIEW – Bringing nurses together and giving them a space to discuss problems on a regular basis has allowed this hospital in Holland to successfully embrace lean thinking and reap its benefits.
lean thinking South Africa

Helping Africa reach its full potential using lean thinking

GETTING TO KNOW US – In the first of a series of interviews with Lean Global Network directors, Rose Heathcote - the new CEO of Lean Institute Africa - shares her thoughts on the future of Africa and on women in business.
lean farm Clay Bottom Farm

Our editor sits down with lean farmer Ben Hartman

INTERVIEW – Ben Hartman has used lean in his micro-farm in Indiana for six years. Not only did he find in it a way to support his family doing what he loves, he might have also discovered how to transform our food system.