COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?
OPINION – In a competitive and unpredictable market, the temptation to rely on technology is always strong, but experience proves that there is no better support than people's ability to learn and adapt to new situations.
EDITOR'S LETTER – Missed any of our articles this past month? Fear not, as our monthly roundup of Planet Lean content is here to provide you with the highlights and keep you up to date with the latest in lean thinking.
EDITOR'S LETTER - A summit in Las Vegas and a website redesign: March was a big one for PL. Our editor Roberto Priolo reflects on the month that was and offers a round-up of the content published on Planet Lean in March.
COLUMN – Digitalization is now on the agenda of executive teams and is encouraging organizations to review their business models. But how does IT fit into the picture? What is its role? How can lean help?
COLUMN - Menlo Innovations may not define itself as a "lean organization" but there is no doubt that its management style is akin to the principles lean teaches. Here, a front-line Menlonian shares her thoughts on the company's culture.
COLUMN – Finance is a critical function within a firm. Yet, lean thinking seems to struggle to make progress in this field. Following a workshop with Nick Katko, the author of this article sees an opportunity.
COLUMN - In the third article of our series, the CEO of a healthcare institution in Catalonia, Spain, discusses the implementation of lean as a mindset that has its foundations in continuous improvement.
COLUMN - A lean transformation is not just a prerogative of top management, but a goal to be shared across an organization. Here's a few thoughts on how I.T. people specifically can contribute to a turnaround.