COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?
WOMACK'S YOKOTEN – As the Lean Enterprise Institute turns 20, its founder provides us with a bit of hansei on where we are and where we are going next as a community, and on what challenges we might tackle.
OPINION – Our systems to develop new products are slow and inadequate for the ever-changing markets we have to work in. The author describes the three lean elements that will unlock your potential to innovate.
WOMACK'S YOKOTEN – Effective daily management is still hard to achieve for most organizations. But until line managers start tackling problems first hand as they emerge, rather than deferring and delegating them, basic stability will remain a mirage.
WOMACK'S YOKOTEN – Between the upcoming Brexit negotiations and the protectionist stance of the new US Administration, trade is making the headlines once again. But what would trade look like in a world of lean organizations?
OPINION – The digital revolution has forever changed the nature of employment: today's workers have more choice and employers competing for them than ever before. It's about time our approach to HR reflected that.
WOMACK'S YOKOTEN – Small firms represent the backbone of the economy, and there is no doubt lean can help them improve and grow – by making the jobs they offer great. Without it, countries won't be great either.
OPINION – In a competitive and unpredictable market, the temptation to rely on technology is always strong, but experience proves that there is no better support than people's ability to learn and adapt to new situations.
WOMACK'S YOKOTEN – As a first instinct, most of us tend to provide answers and solutions rather than ask questions. In this month's Yokoten, Jim Womack provides advice on how to fight this behavior and become a coach.
OPINION – Development managers and start-up entrepreneurs are under the illusion that innovation is just the work of especially talented individuals, but in today's world resource sharing and teamwork are preferable.