CASE STUDY – Over the past few years, DBS Bank in Singapore has undergone an extraordinary turnaround inspired by lean. Here, the COO explains how the company has become the world's "best digital bank".
NOTES FROM THE GEMBA – This month, Catherine visits a metal injection moulding specialist and hears about the strong link between growing people’s capabilities with lean thinking and staying competitive in a complex market.
OPINION – Our systems to develop new products are slow and inadequate for the ever-changing markets we have to work in. The author describes the three lean elements that will unlock your potential to innovate.
FEATURE – When lean seems to fail, leaders should persist and work even harder to bring people on the journey - by observing the situation, providing clear success criteria, and learning together on the job. That's what leading with lean is about.
OPINION – The digital revolution has forever changed the nature of employment: today's workers have more choice and employers competing for them than ever before. It's about time our approach to HR reflected that.
FEATURE – The banking sector is floundering in the face of heavy regulation and increased competition from fintechs. So what can banks do? The author suggests they embrace lean IT in order to change their ways.
NOTES FROM THE GEMBA – On this gemba walk in the cardiology department of a Parisian hospital, the author discovers how the team is changing its internal dynamics and processes to make lean their way of thinking.
WOMACK'S YOKOTEN – As a first instinct, most of us tend to provide answers and solutions rather than ask questions. In this month's Yokoten, Jim Womack provides advice on how to fight this behavior and become a coach.
FEATURE - We often hear that lean is a fundamentally different approach, but what does this really mean? The authors reflect on how lean challenges and debunks our assumptions on how to run a firm, which might also explain why it meets such resistance.