gemba walk Paris Ouest Construction

How a construction company survived the recession using lean

NOTES FROM THE GEMBA – With a strong focus on quality and on solving problems once and for all, Paris Ouest Construction has managed to weather the storm of the recession, the author finds out during a gemba walk.
Lean thinking at DBS Bank

The impressive lean turnaround of DBS Bank in Singapore

CASE STUDY – Over the past few years, DBS Bank in Singapore has undergone an extraordinary turnaround inspired by lean. Here, the COO explains how the company has become the world's "best digital bank".
Toyota Australia lean thinking

Jim Womack on the lean shut-down of Toyota Australia

WOMACK'S YOKOTEN – On October 3, Toyota will cease its manufacturing operations in Australia, but the way it is managing the transition - in the leanest way possible - holds great lessons for us all.
Dun & bradstreet lean transformation

How Dun & Bradstreet combines agile, lean and lean startup

INTERVIEW – Business services company Dun & Bradstreet learned that the best way to tackle organizational challenges is using a combination of agile, lean startup and more traditional lean principles.
Michael Balle on Lead with Lean

Michael Ballé introduces his new book Lead with Lean

VIDEO - The author of Lean with Lean explains why he published a collection of papers rather than a business novel - his signature writing style - or a manual. Experience lean through the eyes of one of its greatest students... one a-ha moment at a time.
customer service digital world

In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
Levelled production run to time

To initiate levelled production you need to run to time

FEATURE – What if we ran our production schedule to time instead of quantity? While creating overproduction, running to time is a temporary first step to establish levelled production with fixed repetitive cycles.
one question five answers inspiration

Five lean practitioners answer the same question #7

ONE QUESTION, FIVE ANSWERS – Inspiration can help us solve a problem, get our colleagues interested in lean, or even pick ourselves up after a failure. But where do we get it from? We asked five practitioners.
Lean management at Neo@Ogilvy

Applying lean principles to digital marketing

FEATURE – With lean thinking, Madrid-based Neo@Ogilvy is hoping to create a stronger connection with customers, thus learning to create value for them and redefining the overall purpose of marketing.
Wells Fargo scandal lean culture

The Wells Fargo scandal teaches us lean must be nurtured

OPINION – The latest banking scandal had us all wonder whether Wells Fargo has lost its way. But how does a pioneering bank that once had lean at its heart betray its core values so profoundly?
ballé lean experts

Ballé: before others, lean experts should heal themselves

FEATURE – The role of experts in lean thinking is often the subject of heated discussions. Here, Michael Ballé tells us about the common mistakes lean experts make, and explains why – before helping others – they should help themselves.

Jim Womack shares insights on how to help lean spread faster

WOMACK'S YOKOTEN – How it is that some ideas and innovations spread like wildfire while others are slower to take roots? It is clear that lean thinking belongs to the latter category, but how can we speed up its diffusion?