gemba walk Paris Ouest Construction

How a construction company survived the recession using lean

NOTES FROM THE GEMBA – With a strong focus on quality and on solving problems once and for all, Paris Ouest Construction has managed to weather the storm of the recession, the author finds out during a gemba walk.
lean services interview

Beau Keyte on the challenges of bringing lean to services

INTERVIEW – With more and more organizations in the service sector adopting lean thinking to turn around their modus operandi, it only makes sense to highlight the struggles and misconceptions they still encounter.
Auto Trader lean transformation

How Auto Trader UK embraced lean to become fully digital

CASE STUDY – Around four years ago, classified ads magazine Auto Trader printed its final issue and moved to a web-only business model. As its digital transformation progressed, the company discovered why real innovation must become business-as-usual.
customer service digital world

In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
technology innovation

When technology hinders our ability to innovate

OPINION – In a competitive and unpredictable market, the temptation to rely on technology is always strong, but experience proves that there is no better support than people's ability to learn and adapt to new situations.
Lean management at Neo@Ogilvy

Applying lean principles to digital marketing

FEATURE – With lean thinking, Madrid-based Neo@Ogilvy is hoping to create a stronger connection with customers, thus learning to create value for them and redefining the overall purpose of marketing.
Lean cities interview

Can lean thinking transform our cities?

SEEN FROM OTHERS – Another interview in our series on how lean is perceived from the outside. This month we talk to an urban strategist to see if and how lean can contribute to transforming our cities.
Terry O'Donoghue profile lean dealerships

Terry O’Donoghue brings lean management to car dealerships

PROFILE - Three decades in Toyota South Africa and an ability to see the value stream as a whole are helping Terry O'Donoghue, COO of Halfway Toyota, to bring lean thinking to a chain of car dealerships.