LEI turns 20 hansei

Where the Lean Community is and where it should go

WOMACK'S YOKOTEN – As the Lean Enterprise Institute turns 20, its founder provides us with a bit of hansei on where we are and where we are going next as a community, and on what challenges we might tackle.
lean services interview

Beau Keyte on the challenges of bringing lean to services

INTERVIEW – With more and more organizations in the service sector adopting lean thinking to turn around their modus operandi, it only makes sense to highlight the struggles and misconceptions they still encounter.
lean management dubai police

The improvement journey of Dubai Police

INTERVIEW – When we say that lean thinking can be applied to any human endeavor, we mean it. In this Q&A we learn about how knowledge sharing has been boosting the improvement journey of Dubai Police.
customer service digital world

In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
Ngami dealership story

How humility transformed a car dealership in Botswana

CASE STUDY – The story of how a humble leader, who recognizes the importance and contribution of each individual to the company’s success, is making a car dealership in Botswana a fantastic example of lean transformation.
top 10 planet lean 2016

The 10 most read articles on Planet Lean in 2016

CONTENT ROUNDUP - Happy New Year, readers! Before kicking things off for 2017 with new, original content, we wanted to share with you the Top 10 of the most-read Planet Lean articles from last year.
lean transformation Gerab

Using lean as a way to transform your business model

INTERVIEW – Lean is making inroads in the Middle East! In this interview, a Senior VP of Gerab National Enterprises tells us how the company is using lean to reinvent itself as a project management firm.
YLE lean transformation

Lean enables agile scale-up at Finnish Broadcasting Company

CASE STUDY – The Finnish Broadcasting Company has been leveraging lean thinking to scale up its agile work. In the process, it has developed a greater understanding of customer value.
Lean management at Neo@Ogilvy

Applying lean principles to digital marketing

FEATURE – With lean thinking, Madrid-based Neo@Ogilvy is hoping to create a stronger connection with customers, thus learning to create value for them and redefining the overall purpose of marketing.
Katie Anderson Japanese culture

Japanese culture and lean culture: not always the same

FEATURE – How many times do we hear people say lean is not for them because “it’s a Japanese thing”? After spending 18 months in Japan, the author explains why the country’s culture is not necessarily "lean by nature".
lean logistics holland

Revolutionizing warehousing in a hospital with lean thinking

FEATURE – The warehousing department of a Dutch hospital has been implementing lean for a few years. Its Head of Logistics believes in an approach to change based on respect for people and on making small but steady steps.
Lean cities interview

Can lean thinking transform our cities?

SEEN FROM OTHERS – Another interview in our series on how lean is perceived from the outside. This month we talk to an urban strategist to see if and how lean can contribute to transforming our cities.

All by Yourself? Find Your Lean Trojan Horse

FEATURE ARTICLE - Sometimes, introducing lean thinking in an organization can make you feel lonely and hopeless. This article, which draws on the author's experience working with a chain of supermarkets in Siberia, offers some tips on what to do to start off a lean transformation.
national audit office lean government

UK government needs a holistic approach to lean management

RESEARCH – A recent report by the National Audit Office looks at what works and what doesn’t when lean management is applied in UK government organizations.
xibei restaurants lean thinking

Chinese restaurant chain Xibei adopts the lean methodology

CASE STUDY – An entire restaurant chain going lean is not something you see every day. Coming all the way from China, Xibei's story of cultural change will inspire you to never forget the fundamentals of lean, from standardization to quality.
lean IT CIO column

A CIO’s journey towards lean thinking

COLUMN - For her latest column, Sari Torkkola describes the initial steps that must be taken to move towards becoming a lean CIO and warn us against some of the pitfalls along the way.

How to apply lean management in the service industry

INTERVIEW - As the use of lean continues to grow in the service industry, questions abound on how this sector can use the principles and practices effectively.