WOMACK'S YOKOTEN – As the Lean Enterprise Institute turns 20, its founder provides us with a bit of hansei on where we are and where we are going next as a community, and on what challenges we might tackle.
INTERVIEW – With more and more organizations in the service sector adopting lean thinking to turn around their modus operandi, it only makes sense to highlight the struggles and misconceptions they still encounter.
INTERVIEW – When we say that lean thinking can be applied to any human endeavor, we mean it. In this Q&A we learn about how knowledge sharing has been boosting the improvement journey of Dubai Police.
FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
CASE STUDY – The story of how a humble leader, who recognizes the importance and contribution of each individual to the company’s success, is making a car dealership in Botswana a fantastic example of lean transformation.
CONTENT ROUNDUP - Happy New Year, readers! Before kicking things off for 2017 with new, original content, we wanted to share with you the Top 10 of the most-read Planet Lean articles from last year.
INTERVIEW – Lean is making inroads in the Middle East! In this interview, a Senior VP of Gerab National Enterprises tells us how the company is using lean to reinvent itself as a project management firm.
CASE STUDY – The Finnish Broadcasting Company has been leveraging lean thinking to scale up its agile work. In the process, it has developed a greater understanding of customer value.
FEATURE – With lean thinking, Madrid-based Neo@Ogilvy is hoping to create a stronger connection with customers, thus learning to create value for them and redefining the overall purpose of marketing.
FEATURE – How many times do we hear people say lean is not for them because “it’s a Japanese thing”? After spending 18 months in Japan, the author explains why the country’s culture is not necessarily "lean by nature".
FEATURE – The warehousing department of a Dutch hospital has been implementing lean for a few years. Its Head of Logistics believes in an approach to change based on respect for people and on making small but steady steps.
SEEN FROM OTHERS – Another interview in our series on how lean is perceived from the outside. This month we talk to an urban strategist to see if and how lean can contribute to transforming our cities.
FEATURE ARTICLE - Sometimes, introducing lean thinking in an organization can make you feel lonely and hopeless. This article, which draws on the author's experience working with a chain of supermarkets in Siberia, offers some tips on what to do to start off a lean transformation.
RESEARCH – A recent report by the National Audit Office looks at what works and what doesn’t when lean management is applied in UK government organizations.
CASE STUDY – An entire restaurant chain going lean is not something you see every day. Coming all the way from China, Xibei's story of cultural change will inspire you to never forget the fundamentals of lean, from standardization to quality.
COLUMN - For her latest column, Sari Torkkola describes the initial steps that must be taken to move towards becoming a lean CIO and warn us against some of the pitfalls along the way.
INTERVIEW - As the use of lean continues to grow in the service industry, questions abound on how this sector can use the principles and practices effectively.