Bringing humanity back into customer support

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

Lean Thinking: ingredients, incubation and diffusion

FEATURE – The author offers an overview of the ingredients that made lean thinking what it is, of the 30 years of incubation it underwent at Toyota, and of its diffusion from 1980 onwards.

Using lean to gain a competitive advantage

NOTES FROM THE GEMBA – In the web marketing world, a competitive advantage is a matter of life and death for businesses. The author meets a firm that has been leveraging lean to gain one.

Start your change project with a concept paper

FEATURE – This article offers an exhaustive explanation of how to prepare a Concept Paper and why this is a tool that will help us to succeed in the execution of large change projects.
Sipios avionics lean software development

Drawing inspiration from a factory’s kaizens and dojos

BUILDING BRIDGES – This month, a CTO explains how his software company borrowed the kaizen spirit – and the idea of a dojo – from an avionics factory and put it to good use.
Nigel Dalton REA Group with Jim Womack

Learning to think holistically about customer value

PROFILE – The leader we profile today has a holistic view of the digital world. He brought Agile to Australia, and after embracing lean thinking he has helped to make REA Group one of the country's best digital brands.
educaLEAN in Italian high schools lean learning

Better learning in Italian high schools using lean and Scrum

FEATURE – Is the traditional teaching model used in our schools obsolete? A high school in Italy has been experimenting with lean thinking and Scrum applied to students’ learning, and the results have been enlightening.
lean leadership lean mindset

The kind of leadership mindset making lean possible

FEATURE – Using Carol Dweck’s distinction between fixed and growth mindsets, the author discusses how leaders should think and act to make lean possible. Looks like no fixed mindset is beyond saving.
Planet Lean 2017 content

Our editor offers a roundup of our best content of 2017

ROUND-UP – Looking back at the year that just ended, our editor Roberto Priolo reflects on the power and reach of lean thinking, and offers us a round-up of the best content from 2017.
knowledge for everyone lean companies

Trust your people and give them access to knowledge

COLUMN – As lean teaches us, a command-and-control approach to management is bound to fail. What we need instead is trust in people, and decentralization of knowledge.
lean global network at Shokki plant

Reflections on a week in Toyota City

WOMACK’S YOKOTEN – Last week, during a study mission in Japan, the Lean Global Network visited Toyota. Here, Jim shares his thoughts on what we saw and learned.
LGN distance lean learning

Testing the effectiveness of distance learning in Russia

FEATURE – When done well, distance learning can be as effective as direct participation in a summit. The author reflect on a recent experiment and wonders whether distance makes the heart grow… leaner.
Jim Womack on the lean promise

Jim Womack on where lean has failed and why not to give up

YOKOTEN – Lean has changed the world in many ways, even though the original vision of its founding fathers has failed to materialize. Jim discusses why, as a movement, we shouldn’t give up and review our strategy instead.
managing for the future lean thinking

Lean as the management strategy of the future

FEATURE – Lean is a people-centric system for learning that acts as an alternative to traditional management and financial capitalism. It represents the best strategy a company can adopt to meet the needs of the future.
preparation to avoid risk lean thinking

Identify objectives and issues before starting a new venture

COLUMN – With many of us about to leave for our summer vacations, the importance of planning (a holiday just like a business venture) could not be clearer. But objectives and potential problems should be identified before setting off.
Creating a learning environment in our lean companies

Why we should create a learning environment in our companies

COLUMN – Creating a learning environment that welcomes problems and experimentation and adapts to market changes should be our main objective. So why do we stick to obsolete ways to teach and develop people?
lean healthcare hospitals networking

The power of networks – the story of four hospitals

FEATURE – This article shares the lean journeys of four North American hospitals, and their learning's, reminding us that being part of a network of likeminded practitioners is critical to our success.
Mirette Kangas lean thinking profile

Thinking lean is like playing music: meet the lean fiddler

PROFILE – Persevering, letting people inspire you and committing to continuous learning. These are the things you need to do to successfully embrace lean thinking and, it turns out, learn to play the violin.