lean thinking for sustainable fashion at Eileen Fisher

Lean and sustainable fashion meet at Eileen Fisher

FEATURE – Designing beautiful work helps design beautiful clothes. Here’s the story of how women’s clothing brand Eileen Fisher found in lean a way to support its environmental sustainability strategy.
customer service digital world

In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
Terry O'Donoghue profile lean dealerships

Terry O’Donoghue brings lean management to car dealerships

PROFILE - Three decades in Toyota South Africa and an ability to see the value stream as a whole are helping Terry O'Donoghue, COO of Halfway Toyota, to bring lean thinking to a chain of car dealerships.

All by Yourself? Find Your Lean Trojan Horse

FEATURE ARTICLE - Sometimes, introducing lean thinking in an organization can make you feel lonely and hopeless. This article, which draws on the author's experience working with a chain of supermarkets in Siberia, offers some tips on what to do to start off a lean transformation.
xibei restaurants lean thinking

Chinese restaurant chain Xibei adopts the lean methodology

CASE STUDY – An entire restaurant chain going lean is not something you see every day. Coming all the way from China, Xibei's story of cultural change will inspire you to never forget the fundamentals of lean, from standardization to quality.
lean management barcelona bakeries

The amazing growth of a chain of lean bakeries in Spain

CASE STUDY – A very lean system that runs like clockwork and constant attention to customer service enable Barcelona-based 365.café to achieve the impossible: supplying 55 bakeries out of a 650-sqm factory.