customer service digital world

In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
challenges banking lean it

Without lean IT our banks have no way to fight competition

FEATURE – The banking sector is floundering in the face of heavy regulation and increased competition from fintechs. So what can banks do? The author suggests they embrace lean IT in order to change their ways.
John Shook lean thinking interview

John Shook on failure, innovation and the resilience of lean

INTERVIEW – In this must-read Q&A, our editor sits down with lean guru John Shook to discuss the meaning of failure, the nature of innovation, and the resilience of our movement.
Lean management at Neo@Ogilvy

Applying lean principles to digital marketing

FEATURE – With lean thinking, Madrid-based Neo@Ogilvy is hoping to create a stronger connection with customers, thus learning to create value for them and redefining the overall purpose of marketing.
lean startup telefonica

Telefonica: applying lean startup principles in a large firm

INTERVIEW – Planet Lean speaks with telecommunications company Telefónica about the organization's attempt to apply lean startup principles in its R&D department.
lean startup pezziardi interview

Using lean startup ideas to redesign service to citizens

INTERVIEW – When we think of innovation we rarely think of government, and yet the public sector is in desperate need to modernize and improve. Pierre Pezziardi is on a mission to bring innovation to the French government.
lean startup blablacar interview

How hypergrowing BlaBlaCar kept lean startup spirit alive

INTERVIEW – At the recent Lean IT Summit, Planet Lean spoke to BlaBlaCar, a Paris-based company that has managed to keep the startup way of thinking alive in the face of the hypergrowth it experienced in the past four years.
ecotecnia team integration maull

Learning function integration while assembling wind turbines

FEATURE ARTICLE – Over the course of his career in the wind energy industry, the author has learned the power of horizontal integration in the improvement of organizations. In this piece, he shares his experience as a lean practitioner and leader at Ecotècnia.
lean ux and lean methodology

What do traditional lean thinking and LeanUX have in common?

INTERVIEW - Like many other improvement methodologies, LeanUX shares a lot of principles with traditional lean. Yet, the two communities don’t know a lot about each other. We ask an expert to bridge the gap.
lean startup growth camuffo

What’s the impact of lean thinking on a startup’s growth?

ARTICLE - An initial look into the impact of lean management principles on the growth of young organizations hopes to encourage further analysis into why and how lean startups succeed.
spotify leadership agile

Spotify proves the hierarchical organization is an old tune

VIDEO INTERVIEW – Hierarchical organization, goodbye! Embracing servant leadership and a horizontal reporting structure, Spotify is redefining the idea of company.
lean agile sutherland scrum

PL interviews Jeff Sutherland, one of the inventors of scrum

VIDEO INTERVIEW - Planet Lean speaks with Jeff Sutherland, one of the inventors of scrum software development, about the evolution of this Agile framework and its relationship with lean.

Story of a startup: how to apply lean thinking from the beginning

ARTICLE - London-based startup Elastera may represent the example of a company aspiring to be lean from the outset rather than trying to fix itself later through a transformation.
interview lean management jones balle aernoudts

Interview with Dan Jones, René Aernoudts and Michael Ballé

INTERVIEW - In this video interview, René Aernoudts, Michael Ballé and Dan Jones answer a few key questions on what's next for the lean movement.

Dan Jones reflects on lean management in the digital age

FEATURE - Professor Dan Jones looks at the unique challenges the digital age presents the business community with, and explains how lean thinking can help us to effectively address them.