COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?
INTERVIEW – When we say that lean thinking can be applied to any human endeavor, we mean it. In this Q&A we learn about how knowledge sharing has been boosting the improvement journey of Dubai Police.
NOTES FROM THE GEMBA - We follow the author on a visit to a train maintenance center in France. Through practical examples and pictures from the gemba, she explains how the center is transforming itself.
FEATURE – A Dutch company that maintains and overhauls train bogies has realized that in order for lean to work, a focus on continuous learning must be established. Here is how they are trying to get there.
FEATURE – Faced with long lead-times to hire new people and with tens of millions paid in sick leave every year, the HR department of Dutch railway operator NS has turned to lean thinking to set them on the right track for the future.
WOMACK’S YOKOTEN – The sharing economy came with a very “lean” promise – underutilized resources made available to those who need them for a reasonable fee – but not all that glitters is gold.
INTERVIEW - Having to adapt to changing customer needs, KLM Catering Services decided to turn to lean thinking, reducing its changeover times and recycling more.