FEATURE – At Nijhuis Mitech, management is so involved that the owner can often be seen at the gemba running experiments with people. The transformation that ensued is helping the firm become more efficient and stay competitive.
INTERVIEW – It might seem a paradox that the world’s largest automaker is setting the pace for corporate social responsibility. Then again, Toyota never really followed the status quo. Kelly Singer interviews Toyota's Steve Hope.
FEATURE – At Malamulele Onward in Johannesburg, a do-it-yourself lean transformation is increasing the impact the nonprofit organization is having on South African children living with cerebral palsy.
FEATURE – We tend to take the “goodness” of lean for granted, but – the author says – we should stop and think about what makes lean a good business practice. Why is it a way of thinking all businesses should adopt?
INTERVIEW – We speak with the National Petroleum Construction Company in the Emirates, learning how improving one of their critical processes is boosting the spread of lean thinking across the business.
FEATURE – A traditional output-based mindset is not appropriate in the digital world. In this piece, the author explains why digital product teams should be managed to outcomes, instead.
FEATURE – The many benefits of 5S are well known, but few people realize the positive impact the technique can have on our environmental performance, says our lean and green correspondent after visiting Tokheim Italia.
CASE STUDY – Over the past few years, DBS Bank in Singapore has undergone an extraordinary turnaround inspired by lean. Here, the COO explains how the company has become the world's "best digital bank".
COLUMN – Creating a learning environment that welcomes problems and experimentation and adapts to market changes should be our main objective. So why do we stick to obsolete ways to teach and develop people?
CASE STUDY – An Australian university has been applying lean to streamline and improve its processes, discovering along the way how big a change the methodology can affect in the organization's culture.
FEATURE – The use of TWI is widespread, but course material doesn’t tell us much about rolling out programs and ensuring their sustainment over time. The authors come to the rescue, discussing how we can ensure the success of TWI.
NOTES FROM THE GEMBA – This month, Catherine visits a metal injection moulding specialist and hears about the strong link between growing people’s capabilities with lean thinking and staying competitive in a complex market.
FEATURE – Having dedicated clinical paths for specific types of patients is a well-known method for reducing waiting times. By doing it, Siena University Hospital managed to slash delays by 80%.
INTERVIEW – One of the world's largest dairy cooperatives, FrieslandCampina, has embarked on an ambitious global lean journey. Along the way, they found how critical leadership engagement is.
INTERVIEW – CI&T is a very successful Brazilian IT and software engineering company that has found in lean thinking a way to build on its agile work while better approaching leadership development.
WOMACK'S YOKOTEN – As the Lean Enterprise Institute turns 20, its founder provides us with a bit of hansei on where we are and where we are going next as a community, and on what challenges we might tackle.
CASE STUDY – Lean thinking is transforming San Diego Zoo Global, helping this century-old organization provide a better experience to its visitors and a better life to its animals.
INTERVIEW – Does your company feel like a sand castle? Do you struggle to sustain lean results? At the recent Lean Transformation Summit, the CEO of Lantech told us how the firm is using daily management to prevent “deterioration”.