How we slashed waiting times for our customers

VIDEO INTERVIEW – A store manager explains how a simple kaizen reduced waiting times for customers who want to return products. We use today’s video to launch our Lean Improv contest.

How we are rolling out lean in our chain of stores

FEATURE – When Praktiker decided to turn to lean thinking, they were faced with the challenge of rolling out its principles and practices to 20 DIY stores. Here’s how they are trying to make it work.
Michael Ballé yamazumi chart

Michael Ballé on how a yamazumi chart enables standard work

THE TOOLS CORNER – Standardizing the work is one of the fundamentals of lean thinking, but without a yamazumi chart visualizing it (and helping us to streamline it) this is impossible.
lean technology digital Halfway

Building applications that really support the daily work

FEATURE – Technology should help people in their work, and it is with this in mind that the  general manager of this car preparation center decided to learn to develop Apps.
red bins BAM lean software development

Building quality into our code using the red bins system

BUILDING BRIDGES – In this article, we learn how a team of software developers leverages the lean concept of “red bins” to ensure the quality of the code they write.
Lean quality management Michael Ballé

How to ensure quality issues are detected and tackled fast

THE TOOLS CORNER – This month, the author discusses how we can ensure quality problems are identified early, tackled swiftly and prevented from reoccurring.
furniture lean manufacturing

A single experiment changed how we produce furniture

FEATURE – Sometimes all you need to change minds is a successful experiment. This is how a Norwegian furniture manufacturer managed to transform the way it thinks about its sofa production.
work improvement 365 bakery lean management

How the 365 bakeries improved service to clients with lean

THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
Womack production line

Lean has changed the production line forever

WOMACK’S YOKOTEN – This month, the author looks at the production line, a century-old idea that still fascinates us, reflecting on how lean thinking has changed it.
kaizen karakuri lean work

Here is the proof that kaizen leads to real innovation

NOTES FROM THE GEMBA – If you need proof that kaizen leads to real innovation, look no further than AIO. This French Tech company that reinvented itself as a karakuri kaizen coach.
lean hospital flow Moinhos de Vento

Lean thinking moves mountains in this Brazilian hospital

INTERVIEW – By making lean its way of thinking and acting, a hospital in Porto Alegre, Brazil was able to dramatically improve patient flow and transform its culture.
Michael Ballé on kaizen

Why real kaizen and innovation start with leadership

FEATURE – Following a visit to a Toyota supplier in Japan, the authors reflect on the nature of kaizen and explain why we might be looking for it in the wrong place.
Halfway Ngami lean transformation

Fast and lean car servicing and repairs in Botswana

FEATURE – You have never seen a workshop like this before: Halfway Ngami in Botswana has creatively transformed car servicing and repairs by making problems visible and introducing flow.
lean sales Halfway Ottery

Growing car sales by 400% in a dealership using lean

FEATURE – For the first article in our series on the Halfway transformation, we asked the Sales team to tell us about how they apply lean to selling cars in a challenging social context.
Arnaldo Camuffo on things lean thinkers know

Arnaldo Camuffo discusses what makes lean a good practice

FEATURE – We tend to take the “goodness” of lean for granted, but – the author says – we should stop and think about what makes lean a good business practice. Why is it a way of thinking all businesses should adopt?
Nurses transforming surgery

How the initiative of nurses transformed a whole department

FEATURE – We can't go wrong when we trust our people to take the initiative that we will improve their work... that's how Siena University Hospital cut its procurement lead-time in Surgery by two-thirds.

Lean in higher education: improving Macquarie University

CASE STUDY – An Australian university has been applying lean to streamline and improve its processes, discovering along the way how big a change the methodology can affect in the organization's culture.
Siena hospital neonatal care

Changing the layout of a nursery to improve neonatal care

FEATURE – Another month, another story of a lean project told by the Siena hospital front-line folks. This time we take you to the Intensive Care Nursery, whose layout was transformed to provide better care to premature newborns.