WOMACK'S YOKOTEN - Senior leadership must learn to understand the work if they are to move away from the mindless metrics that lead managers to "game" numbers or to shift responsibility on to other departments.
WOMACK'S YOKOTEN - Given the name of this column, it only makes sense to analyze the word yokoten. So, how can we effectively help others to apply what we learn at the gemba? What makes yokoten successful?
WOMACK'S YOKOTEN - Every practitioner has encountered employee resistance to lean at some point. Here's a few tips on how to win over naysayers and perhaps even turn them into some of your biggest supporters.