Sandrine Olivencia

Lean is an educational system

FEATURE – In this compelling read, the author discusses lean thinking as a system for learning that challenges our assumptions and tells us why blindly applying “best practices” takes us nowhere.

Kanban without kaizen is pointless

FEATURE – The author explores the relationship between kanban and improvement and discusses how using it can impact our lean transformation.

Developing customer loyalty in the digital age

FEATURE - To get on a path of sustainable growth, an organization must get to know its customers... and there is no better way of doing so than embracing and analyzing their complaints.