Case studies

lean at San Diego Zoo

The lean turnaround of the San Diego Zoo Global

CASE STUDY – Lean thinking is transforming San Diego Zoo Global, helping this century-old organization provide a better experience to its visitors and a better life to its animals.
Auto Trader lean transformation

How Auto Trader UK embraced lean to become fully digital

CASE STUDY – Around four years ago, classified ads magazine Auto Trader printed its final issue and moved to a web-only business model. As its digital transformation progressed, the company discovered why real innovation must become business-as-usual.
Ngami dealership story

How humility transformed a car dealership in Botswana

CASE STUDY – The story of how a humble leader, who recognizes the importance and contribution of each individual to the company’s success, is making a car dealership in Botswana a fantastic example of lean transformation.
YLE lean transformation

Lean enables agile scale-up at Finnish Broadcasting Company

CASE STUDY – The Finnish Broadcasting Company has been leveraging lean thinking to scale up its agile work. In the process, it has developed a greater understanding of customer value.
lean Siena hospital

The fantastic lean transformation of an Italian hospital

CASE STUDY – There is more to Siena than the Palio: the Tuscan city boasts of one of the most advanced examples of lean healthcare in Italy. We asked the team at the University Hospital how they are doing it.
hospital district helsinki lean healthcare

Lean healthcare at a large hospital district in Finland

CASE STUDY – The whole of Helsinki’s hospital district is leaning out, with incredible results. It isn’t every day that we come across – let alone have the opportunity to observe – a lean transformation in such a large healthcare organization.
lean thinking in mining

Lean is creating a 900-strong CI team in a gold mine

CASE STUDY – The extraordinary transformation of Kinross' Round Mountain gold mine in Nevada over the past six years shows that lean thinking can – quite literally – move mountains.
lean healthcare UZA Antwerp

The lean journey of Antwerp University Hospital

CASE STUDY – How an improvement program of the British national healthcare system inspired a Belgian hospital to launch an organization-wide lean transformation with the active support of the HR and nursing departments.
xibei restaurants lean thinking

Chinese restaurant chain Xibei adopts the lean methodology

CASE STUDY – An entire restaurant chain going lean is not something you see every day. Coming all the way from China, Xibei's story of cultural change will inspire you to never forget the fundamentals of lean, from standardization to quality.

Transforming your hospital using lean thinking

VIDEO CASE STUDY – In the past couple of years, the Consorci Sanitari del Garraf has been able to leverage the commitment of its people to perform a lean turnaround. Its story shows you don’t need lots of resources and money to do lean in a hospital.
lean elementary school

Lean management in a primary school in Norway

CASE STUDY - A pioneering school in Rogaland, Norway, is proving that some elements of lean thinking can successfully be adapted to the education system to create better conditions for both teaching and learning.
lean management barcelona bakeries

The amazing growth of a chain of lean bakeries in Spain

CASE STUDY – A very lean system that runs like clockwork and constant attention to customer service enable Barcelona-based 365.café to achieve the impossible: supplying 55 bakeries out of a 650-sqm factory.
hmcts lean government england

Lean government: how UK courts and tribunals are changing

CASE STUDY - HM Courts & Tribunals Service has been using lean ways of working for over six years, learning many lessons along the way and achieving some fantastic wins.
katrina-lean-st-bernard

An NGO uses lean principles to rebuild New Orleans

CASE STUDY – Following one of the deadliest hurricanes in US history, an NGO started to use lean management principles to speed up the reconstruction of homes in the Louisiana city… and the results were impressive.
ossur lean manufacturing

Prosthetics manufacturer uses lean thinking to stay on top

CASE STUDY - Össur is recognized as a leader in the fields of prosthetic, osteoarthritis and injury solutions, but how did lean management and a trial-and-error approach to improvement help it to stay competitive?
servant leadership spotify

How music streaming giant Spotify stays successful

CASE STUDY - How Spotify developed an alternative management system based on servant leadership, interaction-based learning and adaptability – changing the music industry along the way.
lean transformation saskatchewan

Implementing lean management principles across government

CASE STUDY – The Canadian province of Saskatchewan is running a bold experiment: applying lean management across all government. The driving force? A “compelling vision.”
lean transformation tokheim

Towards lean service at Tokheim Italia

CASE STUDY - The Italian branch of Tokheim services about 3,000 gas stations in the central and northern parts of Italy. The general manager shares the story of how lean thinking changed everything, for the better.