Interviews

Cooking up lean change

PROFILE – In an industry dominated by star chefs and big egos, meeting a humble leader who has made people development his battle cry is a breath of fresh air. PL interviews Legal Sea Food’s Richard Vellante.

The lean veterinarian

INTERVIEW – A 22-people veterinarian hospital in Barcelona has recently turned to lean thinking. We caught up with the owner to learn how things have changed six months into the journey. 

Living and breathing the original lean mission

GETTING TO KNOW US – It’s easy to over-complicate lean thinking. This month’s Lean Global Network interviewee tells us why we should always start with the work and the people doing it.

With digital, lean finally reaches CEOs

INTERVIEW – At last month’s Lean Digital Summit in Lisbon, César Gon told attendees how, with lean digital, we have an opportunity to finally get the attention of CEOs and business leaders.

Lean thinking in ‘Pole’ position

GETTING TO KNOW US – We continue our series of interviews with Lean Global Network directors with a Q&A with another veteran of the global lean movement, Poland’s Tomasz Koch.

The power of our origin story

PROFILE – Earlier this month, our editor visited the US and sat down with the CEO of a community health center near Boston. His humility and honesty about his lean leadership are striking.

A CEO’s journey of personal transformation

INTERVIEW - Grey Dube reflects on the approach, challenges and successes of becoming a lean CEO, and on how this helped turn Leratong Hospital into a lean organization.

Metrics matter

INTERVIEW – In this thought-provoking conversation, Michael Ballé and Mark Graban discuss metrics and the managerial attitude towards tracking them.
René Aernoudts at one of the Lean Management Instituut workshops

Making the Netherlands leaner and leaner

GETTING TO KNOW US – We continue our series of interviews with key Lean Global Network people with a chat with the President of Holland-based Lean Management Instituut.

Bringing agility to Toyota

INTERVIEW – The Chief of Agile at Toyota Connected tells us about the agility journey of Toyota and explains why the divide between lean thinking and Agile has no reason to exist.
ECC lean construction

Building a competitive advantage with lean thinking

INTERVIEW – We chat with the CEO of a construction company in Dubai to learn about the competitive advantage that lean thinking is providing them.

Bringing humanity back into customer support

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

Le lean, c’est fantastique!

GETTING TO KNOW US – We sit for a chat with the President of Institut Lean France. Not only has ILF created a vibrant community of lean CEOs in France; it also launched one of the most innovative lean events out there.

How we slashed waiting times for our customers

VIDEO INTERVIEW – A store manager explains how a simple kaizen reduced waiting times for customers who want to return products. We use today’s video to launch our Lean Improv contest.

When front-line employees open the eyes of management

INTERVIEW – The CEO of a Scottish health board takes us through the organization’s long lean journey, reminding us that allowing people to take the initiative often leads to the most impressive discoveries.

With a new LGN institute, the future of Botswana is lean

GETTING TO KNOW US – This month, the latest affiliate of the Lean Global Network opened its doors in Botswana. We spoke to the new institute’s director to learn about her plans.
lean thinking American Family Insurance

A long-term commitment to lean at American Family Insurance

INTERVIEW – With a long history of improvement efforts and a commitment to giving divisions the time to really grasp lean thinking, American Family Insurance is laying the foundation for real and lasting change.
LPPD Schilling Robotics interview

A well-engineered product is easy to make

INTERVIEW – Convinced that a product that is correctly engineered is easy to manufacture, this product development unit relies on lean thinking to ensure its remotely operated vehicles perform at their best.