Reinventing reimbursement
CASE STUDY – The reimbursement department of the largest independent insurance company in Brazil has brought together lean and digitalization to improve its service to customers.
Focus
Superior quality to beat the competition
FEATURE – Today we repurpose a great article published in 2016 on Japanese industry magazine Kojo Kanri that focuses on radical quality improvement at Toyota Industries Corporation.
Lean as a path
FEATURE – The author describes Lean Thinking as a path of discovery and explains why attempts to define it “once and for all” are destined to fail.
How Dantotsu helped us to radically improve our quality
INTERVIEW – The former executive of the Toyota Material Handling plant in Italy reflects on how Sadao Nomura’s “Dantotsu” method helped them to drastically improve quality.
Deep dive in a lean digital company #5
FEATURE – For a few years now, Theodo has made of quality and customer satisfaction the main focus of its work, and it is paying off. But what does it mean to pursue and improve quality at a digital company?
People, invention, and radically great quality
FEATURE – The authors discuss radical quality improvement at Toyota and introduce a new book by Sadao Nomura that the Lean Global Network has just co-published.
Standard work for leaders
FEATURE – The author reflects on the importance of standardized work in her daily life as a manager and explains why one can’t expect to run a company only using reports.
Launching new medication quicker with Lean Thinking
CASE STUDY – Clinical trials are known for their rigorous analysis and approval process. The experience of Roche Brasil teaches us what lean and agile thinking can do to speed it up.
What pull systems can I combine?
FEATURE – In the last article in his series, the author discusses how you can mix and combine the different pull systems available to the lean practitioner.
Kaizen I didn’t know was there
FEATURE – As she packs before leaving Botswana, the author tells us of a wonderful example of Lean Thinking that resurfaced from her past working in the Botswana tourism industry.
Improving the front-line work in construction
FEATURE – What is the key to improving the front-line construction work? Our lean construction coaches pull their experience together to shed a light on the subject.
What pull system is right for you?
FEATURE – In the third article in his series, Christoph Roser provides a practical guide to understand the most adequate pull system to your circumstances.
Deep dive in a lean digital company #4
FEATURE – This month, the author learns how gemba walks happen in a digital environment, where the work and information are typically hidden in computers.
Developing problem solvers to advance lean construction
FEATURE – Construction is rife with waste, and yet lean is not widely adopted in the industry. The authors highlight how lean could benefit the sector, emphasizing the importance of developing problem-solving capabilities.
The criteria to decide on a pull system
FEATURE – Before you decide which method to use to establish pull, you must consider a number of factors. Here’s the things you should be paying attention to.
Troublesome problems and threshold concepts
FEATURE – Looking back on the lean journeys he's seen firsthand, the author concludes that a true lean transformation occurs when you establish lines of mentoring to the Thinking People System.
7 tools to establish pull production
FEATURE – Kanban is the best-known method to establish pull production, but it is not the only one. Here’s a few other ways you can create a pull system.
Every second counts
FEATURE – As Italy rolls out its vaccination campaign, the author reflects on what he recently observed at a vaccination hub in the Veneto region and discusses how the process could be made leaner.