The collaboration equation
FEATURE – In an excerpt from his new book, the author discusses the importance of building collaboration in your teams and explains why this is the only way to consistently deliver value.
Focus
At the service of customer centricity
CASE STUDY – This Shared Service Center in Poland has leveraged lean, technology, and automation to completely transform itself and provide an ever-better customer experience.
A successful experiment with virtual care
CASE STUDY – The Covid-19 pandemic has accelerated the application of Virtual Healthcare across the world. In South Australia, this has been implemented in urgent care.
How cultural change has fueled our transformation
INTERVIEW – This metalworking company based in Poland has leveraged the cultural change brought by Lean Thinking to significantly improve its processes. Ahead of his presentation at the LGC, their lean manager tells us how they did it.
Making lean relatable and meaningful
INTERVIEW – General Electric’s Angie Norman talks to our editor about the lean journey of the company’s Finance department and how the area became a driver of GE’s overall transformation.
Leaning out transitional care
CASE STUDY – The transfer of a patient from one care setting to another is a delicate time. Insurance company SulAmérica has used its extensive lean experience to improve transitional care, and here’s how they did it.
Using lean to make our DNA “stable and flexible”
CASE STUDY – This transport and logistics company in Colombia has turned to Lean Thinking to become more adaptive and ensure an easier post-acquisition integration of new cultures.
Emotions on the gemba
FEATURE – They say lean is all about people, and yet emotions – something we all feel and express daily – are largely absent from the lean discourse. The authors discuss the role they play in a lean transformation.
Getting started with lean process development
SERIES – In the final article in their series on lean process development, the authors discuss what it takes to get started with their 6CON process development model.
Transforming quickly, but mindfully
CASE STUDY – Starting in January this year, the Mexican plant of this manufacturer of lighting and electrical solutions has initiated a lean transformation that has already led to impressive results in terms of productivity.
What is Yokoten?
ROUNDUP – Knowledge sharing is a powerful enabler of lean change. In this roundup, our editor discusses the benefits of yokoten and shares a few examples.
Boosting the lean-agile maturity of our teams
FEATURE – BRQ Digital Solutions shows that effective customer-focused improvement must happen from the inside out, with team development aligned with the pillars of lean digital transformation.
4 leadership considerations for better process development
SERIES – The authors discuss the final elements in their 6CON process development model – CONtinuously Improve – making and sustaining consistent improvements over time that will produce even higher levels of performance.
Recreating that “coffee break magic”
CASE STUDY – This digital organization has embarked on a cultural transformation that is allowing them to become more agile while keeping people and stimulating interactions at the heart of their work.
Enabling improvement across our healthcare system
CASE STUDY – How do you give hundreds of primary care units the tools and knowledge they need to make improvements? The Catalan Health Service found the solution in hoshin kanri.
A leaner housekeeping
CASE STUDY – Hotels of the Palladium Group are implementing Lean Thinking in their housekeeping departments to improve efficiency and service quality.
Process development – Putting the C in PDCA
SERIES – The authors discuss the fifth of six elements in their 6CON process development model – CONfirm – leveraging a robust launch readiness approach to finalize the process while ensuring it meets the targets set in the business plan.
An enterprise-wide cultural transformation
CASE STUDY – A Chilean company selling and servicing vehicles and equipment for a variety of industries has made of humility the leading trait of its cultural transformation, with great results.