FEATURE – What does it really mean to listen to the “voice of the customer”? This article discusses how lean marketing can help us to truly understand customer value and, therefore, increase our sales.
FEATURE – A lean retail experiment: Carrefour Group in Brazil has started a lean journey to rapidly adapt to market changes and reach excellence in the delivery of value to customers.
FEATURE – What does it take to support a lean transformation from within? The author reflects on the role of the lean team in the turnaround of Brazilian insurance company SulAmérica.
CASE STUDY – Not even a pandemic can prevent a lean organization from learning: this hotel in Tenerife has decided to make the most of its forced closure to review and improve its processes.
FEATURE – To lean out a training organization means to both transform its internal processes and integrate Lean Thinking in its educational offering: the story of ZingTrain.
CASE STUDY – By building Lean Thinking into its processes and culture and developing people’s capabilities, this Norwegian company serving the oil&gas sector achieved fantastic results.
CASE STUDY – This insurtech venture has found in Lean Thinking a way to tackle its many scaling issues. It’s grown from two to fifty-five people in less than four years, ultimately thanks to a strong focus on quality.
INTERVIEW – Today’s story takes us to Iceland, where a senior leader in a utility company introduced cellular thinking to her team in a bid to improve flexibility and better working conditions.
FEATURE – To speed up the issuance of insurance policies, a SulAmérica department decided to move away from big batches and start working in flow.
CASE STUDY – The author, who leads the CI team in a large real estate company, discusses the lean transformation of the business and role of the improvement team in it.
NOTES FROM THE (VIRTUAL) GEMBA – Throughout the lockdown, this car-selling business has never lost its focus on people development. The author learns how this approach is helping the firm make the most of the crisis.
FEATURE – A simple lean tool can help us create safer flows in our businesses, a critical challenge as we plan our return to work with new physical distancing measures in place.
NOTES FROM THE (VIRTUAL) GEMBA – This week, the author chats with an innovative insurance company as it relies on its lean learnings to ensure business continuity and switch to remote working during the Covid-19 crisis.
FEATURE – With the Covid-19 emergency, people across the world have been stockpiling on household products, exposing the shortcoming of batching-prone supply chains.
FEATURE – The Sourcing team at insurance company SulAmérica tells us about how they were able to transform the process in their department in order to become more efficient in dealing with their workload.
FEATURE – It is a common misconception that our work is too unpredictable to fit into a standardized approach. The author debunks this myth.
NOTES FROM THE GEMBA – How do you kick off a lean journey? This French company has chosen to begin by analyzing and tackling each customer complaint.
CASE STUDY – Here’s the story of a mature lean company from Michigan. The author tells us about Zingerman’s Mail Order’s lean transformation, their challenges and their successes.