customer satisfaction

Michael Ballé identifies a set of lean management values to live by

FEATURE ARTICLE – If we see lean thinking as a paradigm, which we do, then we should be able to define a set of values this paradigm is built on. So, are there lean ethics? Michael Ballé identifies 10 undisputed lean values, plus one.
workaday leadership balle

Survive big company disease with lean and customer value

ARTICLE - To operate successfully we need systems, but as we grow these often give us "big company disease." The solution is bringing leadership at work level to really guarantee customer satisfaction.