lean and respect for people

Ngami dealership story

How humility transformed a car dealership in Botswana

CASE STUDY – The story of how a humble leader, who recognizes the importance and contribution of each individual to the company’s success, is making a car dealership in Botswana a fantastic example of lean transformation.
lean logistics holland

Revolutionizing warehousing in a hospital with lean thinking

FEATURE – The warehousing department of a Dutch hospital has been implementing lean for a few years. Its Head of Logistics believes in an approach to change based on respect for people and on making small but steady steps.
Hoseus respect for people Toyota

Mike Hoseus on why respect is distinctive to Toyota culture

INTERVIEW – Mike Hoseus reflects on his time at Toyota and on how the respect for people side of lean thinking is too often neglected and we tend to focus on continuous improvement only. The two must go together, or your house will collapse.

The staff-driven transformation of a children’s hospital

FEATURE - What if it were your staff driving change rather than managers? A focus on improvement at the front line and on people development proved critical to the lean transformation of a Stanford hospital.

An interview with Ian Hurst and Keith Edwards, Toyota

INTERVIEW – At the recent UK Lean Summit, Ian Hurst and Keith Edwards of the Toyota Lean Management Centre ran an insightful workshop on standard work. We sat down with them to discuss standardization, respect for people and waste elimination.
womack yokoten volkswagen

Jim Womack comments on the Volkswagen scandal

WOMACK’S YOKOTEN – The Volkswagen “defeat device” scandal is the latest example of a company that has chosen to focus on growth rather than the customer. What can we learn from this, and what should we do when such a shift takes place?
software development Menlo front line

This new column gives a voice to people at the front line

COLUMN - Menlo Innovations may not define itself as a "lean organization" but there is no doubt that its management style is akin to the principles lean teaches. Here, a front-line Menlonian shares her thoughts on the company's culture.
st elisabeth hospital lean healthcare

Putting “loving care” at the heart of a lean transformation

INTERVIEW – PL sits down with a consultant and a manager from the St Elisabeth hospital in the Netherlands to talk about the organization’s “loving care” approach to treating patients.
menlo innovations joy

Menlo: delighting customers by bringing joy to staff

INTERVIEW – At the recent Lean Transformation Summit in New Orleans, we sat down with Richard Sheridan of Menlo Innovations to discuss the ground-breaking concept of joy in the workplace.
learning kaizen sustainability

Michael Ballé on helping lean thinking and kaizen take root

ARTICLE - Organizing for learning is critical to sustaining your kaizen efforts and improving your company. Choose the right managers, make sure they can self-develop and develop others, and help lean to take root.
thales lean transformation

Pull flow and respect for people to drive change at Thales

ARTICLE - We always talk about going to the gemba, but we often don't understand what that entails and what changes it can bring to our companies. In this article, we hear about the experience of Thales.
lean management respect for people

Why respect for people and lean are the only way forward

ARTICLE - Mission creep, silos and a disengaged workforce are some of the negative effects of traditional management. Michael Ballé offers an alternative based on the respect for people principle of lean thinking.

“The core of a lean transformation”

BOOK REVIEW - For our series of Q&As on recently published novel Lead With Respect, Marcus Chao tells us about Michael Ballé's evolution as a sensei and the impact the book can have in China.

“The learning path of a leader”

BOOK REVIEW – For our series of Q&As on recently published novel Lead With Respect, René Aernoudts shares what the key lessons learnt were for him.

“A story of personal awakening”

BOOK REVIEW - In the first of a series of Q&As on the recently published novel Lead With Respect by Freddy and Michael Ballé, Dan Jones explains why this book is a must-read.

Book review – Lead With Respect

REVIEW - Michael and Freddy Ballé’s new novel, which came out this week, will help readers to understand what it really means to be a lean leader and respect people.

Michael Ballé on rewards and recognition in a lean company

FEATURE - The author addresses the ongoing debate on rewards and recognition, explaining how an optimal relationship between team members, team leaders and group leaders will influence motivation.