At the service of customer centricity
CASE STUDY – This Shared Service Center in Poland has leveraged lean, technology, and automation to completely transform itself and provide an ever-better customer experience.
lean digital
A successful experiment with virtual care
CASE STUDY – The Covid-19 pandemic has accelerated the application of Virtual Healthcare across the world. In South Australia, this has been implemented in urgent care.
Making lean relatable and meaningful
INTERVIEW – General Electric’s Angie Norman talks to our editor about the lean journey of the company’s Finance department and how the area became a driver of GE’s overall transformation.
How E.ON is dealing with a volatile energy market
INTERVIEW – Ahead of his presentation at the Lean Global Connection, the interviewee shares his thoughts on the current energy crisis and discusses how lean is helping E.ON to navigate it.
Building a lean platform for Industry 4.0 operating systems
FEATURE – As organizations strive to modernize and ride the wave of new technologies, what should their operating systems look like? How can they adapt to Industry 4.0?
Boosting the lean-agile maturity of our teams
FEATURE – BRQ Digital Solutions shows that effective customer-focused improvement must happen from the inside out, with team development aligned with the pillars of lean digital transformation.
Recreating that “coffee break magic”
CASE STUDY – This digital organization has embarked on a cultural transformation that is allowing them to become more agile while keeping people and stimulating interactions at the heart of their work.
Lean and the digitization of Benin’s public administration
INTERVIEW – In today’s Q&A, we learn how Lean Thinking is supporting the digital transformation of the public administration of the African country of Benin.
The value of software
FEATURE – The authors explain why putting value at the heart of customer discussions is key to developing a successful, resilient tech firm.
Lean and the 5th industrial revolution
FEATURE – The author shares a few lessons learned on his company’s journey to Industry/Quality 4.0, the foundation to 5.0 Artificial Intelligence.
Control or cooperate?
FEATURE – Lean Thinking is about voluntary participation, not audits that are meant to ensure compliance. The authors explore the advantages of pursuing cooperation rather than control.
Cultivating CI in a digital work environment
FEATURE – This global designer and manufacturer has leveraged a remote kaizen initiative to keep the flame of continuous improvement burning during the Covid-19 pandemic.
Imprinting on lean
CASE STUDY – Combining the lean and agile methodologies, HP’s site in Barcelona has streamlined and greatly improved its product development. Along the way, they transformed their culture, too.
Introducing the Lean Global Connection
VIDEO INTERVIEW - In this conversation with our editor, John Shook discusses Lean Thinking post-pandemic and its role tackling large-scale problems, and introduces an upcoming free event you don't want to miss.
Software vs visual management
FEATURE – We often spend a great deal of time and effort trying to fit our organizations into a box instead of building a box that fits our organization, says Sharon Visser.
Is radical quality possible in the tech industry?
FEATURE - The author explains how a recent book on radical quality improvement in manufacturing inspired him to initiate similar experiments in his software development firm.
Lean and agile, how they interact
FEATURE – This article explains how Lean Thinking and the agile method can strengthen and optimize our digital transformation efforts.
Deep dive in a lean digital company #6
FEATURE – In the final article of her series, the author spends a day with Theodo’s CEO and co-founder to learn how lean informs its strategy and vision.