lean government

lean management Grand Rapids Fire Department

The Fire Department transforming itself and its city

INTERVIEW – Is “lean fire-fighting” an oxymoron? It isn’t if you are the Grand Rapids Fire Department, which has not only turned itself around but is also leading a city-wide lean transformation.
lean management dubai police

The improvement journey of Dubai Police

INTERVIEW – When we say that lean thinking can be applied to any human endeavor, we mean it. In this Q&A we learn about how knowledge sharing has been boosting the improvement journey of Dubai Police.
Lean cities interview

Can lean thinking transform our cities?

SEEN FROM OTHERS – Another interview in our series on how lean is perceived from the outside. This month we talk to an urban strategist to see if and how lean can contribute to transforming our cities.
lean government lessons

A few lean government lessons from South Africa

FEATURE – By looking at the state of lean management in the South African government sector, the author shares a number of important lessons that apply to public service organizations all around the world.
Julie McGrory profile

The serial improver: changing government with lean thinking

PROFILE – Lean leaders are often tempted to jump in and fix the problems they see. Julie McGrory is successfully transforming the culture of a large and traditional government organization by learning to take a step back and letting people take the lead.
national audit office lean government

UK government needs a holistic approach to lean management

RESEARCH – A recent report by the National Audit Office looks at what works and what doesn’t when lean management is applied in UK government organizations.
lean startup pezziardi interview

Using lean startup ideas to redesign service to citizens

INTERVIEW – When we think of innovation we rarely think of government, and yet the public sector is in desperate need to modernize and improve. Pierre Pezziardi is on a mission to bring innovation to the French government.
barcelona governance lean management

Is Barcelona’s government run with lean thinking?

OPINION – When thinking about Barcelona, most of us think of Gaudí’s architecture, tapas and beach weather, but the Catalonian capital might also be a worthy example of lean principles applied to city management.
hoshin ministry netherlands

Two years of hoshin at the Dutch Ministry of Infrastructure

ARTICLE – The theory of hoshin kanri is clear, but how can you adapt it to a government organization structured in departments where making A3s is not a daily practice? A Dutch ministry shares its experience.
hmcts lean government england

Lean government: how UK courts and tribunals are changing

CASE STUDY - HM Courts & Tribunals Service has been using lean ways of working for over six years, learning many lessons along the way and achieving some fantastic wins.
amersfoort lean government

Lean government: a Dutch city adopts lean thinking

INTERVIEW - The historical city of Amersfoort in the Netherlands has introduced lean thinking and practice in local government to provide better and faster services to its citizens.
lean transformation saskatchewan

Implementing lean management principles across government

CASE STUDY – The Canadian province of Saskatchewan is running a bold experiment: applying lean management across all government. The driving force? A “compelling vision.”
medicina legal lean approach

Lean principles in a forensic medicine institute

ARTICLE – The Institut de Medicina Legal de Catalunya has learned that employee engagement and lean thinking can shake up even the stiffest of the public sector's working environments.
lean management UK government

Auditing UK government’s adoption of lean thinking

ARTICLE - Britain’s National Audit Office looks at how well taxpayer money is spent, gaining invaluable insight into the use of lean management in central government.
lean city melbourne

Melbourne – pushing the boundaries of lean government

CASE STUDY - How does lean contribute to making Melbourne one of the world’s most liveable cities year after year? Denise Bennett explains the approach followed.

Washington State: using lean management in government

INTERVIEW - Thanks to strong leadership support and an effective system to partner with private sector firms, Washington State is proving how successful lean production principles can be in a government setting.
solihull lean transformation

How an English council transformed itself with lean thinking

CASE STUDY - In November last year, a town in the West Midlands made the headlines after a survey named it the best place to live in the United Kingdom. Lean may not be directly responsible for the achievement, but there is little doubt it gave its contribution.