FEATURE – At a recent Lean Day, our editor was reminded of the immense potential of Lean Thinking applied to government. After a few sleepy years, is lean in the public administration having a comeback?
BOOK EXCERPT – The city of Breda in the Netherlands has been on a lean journey for the past six years. Today we share an excerpt from the book The Lean Government, which sets the scene for the transformation.
FEATURE – This story of a lean application in elderly care in a Norwegian borough demonstrates the great strides that can be made in providing better service to citizens if their needs become the focus of the work.
SEEN FROM OTHERS – Another interview in our series on how lean is perceived from the outside. This month we talk to an urban strategist to see if and how lean can contribute to transforming our cities.
FEATURE – By looking at the state of lean management in the South African government sector, the author shares a number of important lessons that apply to public service organizations all around the world.
PROFILE – Lean leaders are often tempted to jump in and fix the problems they see. Julie McGrory is successfully transforming the culture of a large and traditional government organization by learning to take a step back and letting people take the lead.
INTERVIEW – When we think of innovation we rarely think of government, and yet the public sector is in desperate need to modernize and improve. Pierre Pezziardi is on a mission to bring innovation to the French government.
OPINION – When thinking about Barcelona, most of us think of Gaudí’s architecture, tapas and beach weather, but the Catalonian capital might also be a worthy example of lean principles applied to city management.
ARTICLE – The theory of hoshin kanri is clear, but how can you adapt it to a government organization structured in departments where making A3s is not a daily practice? A Dutch ministry shares its experience.