NOTES FROM THE GEMBA - We follow the author on a visit to a train maintenance center in France. Through practical examples and pictures from the gemba, she explains how the center is transforming itself.
ONE QUESTION, FIVE ANSWERS – Change might be scary but, when things do work out, it also brings us incredible pride and sense of accomplishment. We asked five practitioners to tell us what the most satisfying moment in their lean journey was.
FEATURE – A broken phone or a clock showing the wrong time may seem small details to you, but they actually make people's jobs more difficult. Fixing these issues improves work and boosts morale... It also says a lot about you as a company.
OPINION – When do our mistake become an ominous sign that we are giving up on our customers and people? Following the salmonella contamination in cereals in Israel, the author reflects on business purpose and the importance of transparency.
INTERVIEW - Twenty years ago, Womack and Jones found that the best way to boost the growth of lean was to create institutes around the world - Lean Global Network was born. We end Lean Thinking Week with a video interview with its directors.
WOMACK'S YOKOTEN – In our lean journeys we spend so much time on improvement (kaizen) and innovation (kaikaku) that we often forget to address the issue of how to maintain our gains. Do you know iji? Perhaps you should.
FEATURE – The role of experts in lean thinking is often the subject of heated discussions. Here, Michael Ballé tells us about the common mistakes lean experts make, and explains why – before helping others – they should help themselves.
NOTES FROM THE GEMBA – In the past 15 months Terex Cranes has successfully initiated a lean transformation. Follow Catherine Chabiron on her gemba walk to see what this large company is doing to put learning at the heart of its activities.
CASE STUDY – How an improvement program of the British national healthcare system inspired a Belgian hospital to launch an organization-wide lean transformation with the active support of the HR and nursing departments.