lean services

Stork train bogies

Applying lean thinking to the maintenance of train bogies

FEATURE – A Dutch company that maintains and overhauls train bogies has realized that in order for lean to work, a focus on continuous learning must be established. Here is how they are trying to get there.

Bringing lean principles to restaurant kitchens

INTERVIEW – An American group of restaurants is experimenting with the application of lean thinking in its kitchens and dining areas. Planet Lean had a word with the chefs to see what’s cooking.
nationwide standup meeting

Lean IT at Nationwide: developing 9,000 people

INTERVIEW – At the recent Lean Transformation Summit in Las Vegas, our editor sat down with Nationwide to hear more about the mutual company’s application of lean thinking to IT and how they are working towards getting 9,000 people onboard.
NS NL lean journey HR

Lean thinking in the HR department of Dutch railways

FEATURE – Faced with long lead-times to hire new people and with tens of millions paid in sick leave every year, the HR department of Dutch railway operator NS has turned to lean thinking to set them on the right track for the future.

All by Yourself? Find Your Lean Trojan Horse

FEATURE ARTICLE - Sometimes, introducing lean thinking in an organization can make you feel lonely and hopeless. This article, which draws on the author's experience working with a chain of supermarkets in Siberia, offers some tips on what to do to start off a lean transformation.
lean startup pezziardi interview

Using lean startup ideas to redesign service to citizens

INTERVIEW – When we think of innovation we rarely think of government, and yet the public sector is in desperate need to modernize and improve. Pierre Pezziardi is on a mission to bring innovation to the French government.
xibei restaurants lean thinking

Chinese restaurant chain Xibei adopts the lean methodology

CASE STUDY – An entire restaurant chain going lean is not something you see every day. Coming all the way from China, Xibei's story of cultural change will inspire you to never forget the fundamentals of lean, from standardization to quality.
lean management barcelona bakeries

The amazing growth of a chain of lean bakeries in Spain

CASE STUDY – A very lean system that runs like clockwork and constant attention to customer service enable Barcelona-based 365.café to achieve the impossible: supplying 55 bakeries out of a 650-sqm factory.
hmcts lean government england

Lean government: how UK courts and tribunals are changing

CASE STUDY - HM Courts & Tribunals Service has been using lean ways of working for over six years, learning many lessons along the way and achieving some fantastic wins.
new york food bank lean

Lean thinking for the public good: feeding the poor in NYC

INTERVIEW – Lean for social good may sound new to many, but to the CEO of one of America’s largest food banks, the partnership between her organization and Toyota to defeat hunger in the Big Apple seems just natural.
lean banking abn amro

ABN AMRO on its lean program

INTERVIEW - Ahead of this year’s Dutch Lean Summit on April 13-15, host ABN AMRO’s Arlene Bosman, until recently Head of Continuous Improvement, tells us what to look forward to.
lean transformation tokheim

Towards lean service at Tokheim Italia

CASE STUDY - The Italian branch of Tokheim services about 3,000 gas stations in the central and northern parts of Italy. The general manager shares the story of how lean thinking changed everything, for the better.
medicina legal lean approach

Lean principles in a forensic medicine institute

ARTICLE – The Institut de Medicina Legal de Catalunya has learned that employee engagement and lean thinking can shake up even the stiffest of the public sector's working environments.

Service delivery improvement in SA

NEWS - Business school professor Norman Faull is appointed to run a program to improve service delivery across South Africa government.

How to apply lean management in the service industry

INTERVIEW - As the use of lean continues to grow in the service industry, questions abound on how this sector can use the principles and practices effectively.

Change management at an airline catering business using lean thinking

INTERVIEW - Having to adapt to changing customer needs, KLM Catering Services decided to turn to lean thinking, reducing its changeover times and recycling more.
lean management la poste

How the French Post helps lean thinking reach every employee

INTERVIEW – How do you communicate a consistent message to thousands of employees working across a fragmented and extremely diverse network? Catherine Blay, from French postal service La Poste, tells us.