lean services

How to apply lean management in the service industry

INTERVIEW - As the use of lean continues to grow in the service industry, questions abound on how this sector can use the principles and practices effectively.

Change management at an airline catering business using lean thinking

INTERVIEW - Having to adapt to changing customer needs, KLM Catering Services decided to turn to lean thinking, reducing its changeover times and recycling more.
lean management la poste

How the French Post helps lean thinking reach every employee

INTERVIEW – How do you communicate a consistent message to thousands of employees working across a fragmented and extremely diverse network? Catherine Blay, from French postal service La Poste, tells us.