lean services

lean banking abn amro

ABN AMRO on its lean program

INTERVIEW - Ahead of this year’s Dutch Lean Summit on April 13-15, host ABN AMRO’s Arlene Bosman, until recently Head of Continuous Improvement, tells us what to look forward to.
lean transformation tokheim

Towards lean service at Tokheim Italia

CASE STUDY - The Italian branch of Tokheim services about 3,000 gas stations in the central and northern parts of Italy. The general manager shares the story of how lean thinking changed everything, for the better.
medicina legal lean approach

Lean principles in a forensic medicine institute

ARTICLE – The Institut de Medicina Legal de Catalunya has learned that employee engagement and lean thinking can shake up even the stiffest of the public sector's working environments.

Service delivery improvement in SA

NEWS - Business school professor Norman Faull is appointed to run a program to improve service delivery across South Africa government.

How to apply lean management in the service industry

INTERVIEW - As the use of lean continues to grow in the service industry, questions abound on how this sector can use the principles and practices effectively.

Change management at an airline catering business using lean thinking

INTERVIEW - Having to adapt to changing customer needs, KLM Catering Services decided to turn to lean thinking, reducing its changeover times and recycling more.
lean management la poste

How the French Post helps lean thinking reach every employee

INTERVIEW – How do you communicate a consistent message to thousands of employees working across a fragmented and extremely diverse network? Catherine Blay, from French postal service La Poste, tells us.