Lean startups

Developing customer loyalty in the digital age

FEATURE - To get on a path of sustainable growth, an organization must get to know its customers... and there is no better way of doing so than embracing and analyzing their complaints.

Doubling the number of performant Apps using kaizen

BUILDING BRIDGES – A member of the Theodo team tells us about their attempts to improve the performance of their Web apps using lean principles.

Using lean to gain a competitive advantage

NOTES FROM THE GEMBA – In the web marketing world, a competitive advantage is a matter of life and death for businesses. The author meets a firm that has been leveraging lean to gain one.

Unearthing problems by reducing work-in-progress

BUILDING BRIDGES - This month, we hear how addressing work-in-progress led a startup specialized in AI to productivity gains on their machine learning projects.
lean technology digital Halfway

Building applications that really support the daily work

FEATURE – Technology should help people in their work, and it is with this in mind that the  general manager of this car preparation center decided to learn to develop Apps.
Nigel Dalton REA Group with Jim Womack

Learning to think holistically about customer value

PROFILE – The leader we profile today has a holistic view of the digital world. He brought Agile to Australia, and after embracing lean thinking he has helped to make REA Group one of the country's best digital brands.
The Green IT Club kaizen

Meet the club experimenting with IT and sustainability

NOTES FROM THE GEMBA – This month, the author meets a group of business leaders consistently breaking new ground in their exploration of the relationship between IT and sustainability by using a kaizen-like approach.
lean digital transformation

Why you need lean thinking in your digital transformation

FEATURE – Organizations can only reap the full benefits of modern technologies if they pair up their digitalization efforts with an enterprise-wide lean transformation.
Michael Ballé on kaizen

Why real kaizen and innovation start with leadership

FEATURE – Following a visit to a Toyota supplier in Japan, the authors reflect on the nature of kaizen and explain why we might be looking for it in the wrong place.
startup Theodo and its approach to lean thinking

The young firm fulfilling the potential of lean in digital

INTERVIEW – Software development company Theodo is a unique example of a digital company that has fully embraced lean and understood its potential. We caught up with their young CEO and CTO.
Aramis Auto gamba lean startup

Walking the gemba at French start-up Aramis Auto

NOTES FROM THE GEMBA – Catherine’s gemba walks are back after the summer break. This month, she visits a start-up that is using lean to manage its growth, and learns about its management’s extraordinary turnaround.
customer service digital world

In the digital world customer service alone is not enough

FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.
challenges banking lean it

Without lean IT our banks have no way to fight competition

FEATURE – The banking sector is floundering in the face of heavy regulation and increased competition from fintechs. So what can banks do? The author suggests they embrace lean IT in order to change their ways.

Dan Jones reflects on lean management in the digital age

FEATURE - Professor Dan Jones looks at the unique challenges the digital age presents the business community with, and explains how lean thinking can help us to effectively address them.