How we are creating a lean daily management system
VIDEO – The director of a hotel in Tenerife explains the first steps the team is taking to develop a lean daily management system, and how this connects to the organization's hoshin.
Words: Amalia Vidal Vásquez, Hotel Director, Dreamplace Hotels & Resort – Tenerife, Spain
A couple of weeks ago, I shared our hoshin with you all. Strategy deployment is giving us a way to connect improvement at the gemba with business goals... but that's only parts of the story.
It's great to have improvements and new standards popping up across the hotel, but we also need a way to assess their effectiveness on a daily basis - that's where the "flecha" comes in. That's the name ("arrow" in English) we give to our daily management board in our hotel. In the video below, I talk about it and I explain how it connects with our hoshin.
If you ever wondered how a daily management board is born, you might find this useful.
Happy viewing!
Read more
INTERVIEW – At last month’s Lean Digital Summit in Lisbon, César Gon told attendees how, with lean digital, we have an opportunity to finally get the attention of CEOs and business leaders.
FEATURE – Based on his direct decades-long experience at Toyota, the author explains what it takes to establish problem-finding and a kaizen culture in new environments.
FEATURE – Teamwork, value stream mapping, 5S, kaizen – a former officer in the Dutch Special Forces reflects on how lean thinking is unconsciously embedded in Special Operations practices.
NOTES FROM THE GEMBA – Somfy’s R&D department is applying Lean Thinking to close knowledge gaps, improve collaboration, and boost innovation and technical competence.