How we are creating a lean daily management system
VIDEO – The director of a hotel in Tenerife explains the first steps the team is taking to develop a lean daily management system, and how this connects to the organization's hoshin.
Words: Amalia Vidal Vásquez, Hotel Director, Dreamplace Hotels & Resort – Tenerife, Spain
A couple of weeks ago, I shared our hoshin with you all. Strategy deployment is giving us a way to connect improvement at the gemba with business goals... but that's only parts of the story.
It's great to have improvements and new standards popping up across the hotel, but we also need a way to assess their effectiveness on a daily basis - that's where the "flecha" comes in. That's the name ("arrow" in English) we give to our daily management board in our hotel. In the video below, I talk about it and I explain how it connects with our hoshin.
If you ever wondered how a daily management board is born, you might find this useful.
Happy viewing!
Read more
INTERVIEW – As their book on daily management is released in the US in English, we talk to the authors about the thinking behind the book and the lessons learned since its launch in Brazil three years ago.
CASE STUDY – Our editor visits TEB, a social enterprise in Barcelona that’s relying on simple kaizen and a growing improvement culture to stay competitive and fulfil its all-important mission.
FEATURE – It’s Lean Thinking week and to commemorate the 20th anniversary of the publication of the book, we have asked a few people from the lean community what it meant to them.
FEATURE – For a few years now, Theodo has made of quality and customer satisfaction the main focus of its work, and it is paying off. But what does it mean to pursue and improve quality at a digital company?