How we are creating a lean daily management system
VIDEO – The director of a hotel in Tenerife explains the first steps the team is taking to develop a lean daily management system, and how this connects to the organization's hoshin.
Words: Amalia Vidal Vásquez, Hotel Director, Dreamplace Hotels & Resort – Tenerife, Spain
A couple of weeks ago, I shared our hoshin with you all. Strategy deployment is giving us a way to connect improvement at the gemba with business goals... but that's only parts of the story.
It's great to have improvements and new standards popping up across the hotel, but we also need a way to assess their effectiveness on a daily basis - that's where the "flecha" comes in. That's the name ("arrow" in English) we give to our daily management board in our hotel. In the video below, I talk about it and I explain how it connects with our hoshin.
If you ever wondered how a daily management board is born, you might find this useful.
Happy viewing!
Read more
NOTES FROM THE GEMBA – In the past 15 months Terex Cranes has successfully initiated a lean transformation. Follow Catherine Chabiron on her gemba walk to see what this large company is doing to put learning at the heart of its activities.
FEATURE – Improving supplier quality and reduce defects was an important part of Toyota Industries Corporation’s (TICO) Dantotsu activities since the very beginning. In this article, the author visits two parts suppliers.
INTERVIEW – Over the past decade, Catherine Chabiron’s Notes from the Gemba series has turned into some of the most insightful content on Planet Lean. Our editor sits down with the author to talk genchi gembutsu, writing, and building a lean community.
ARTICLE – In her second piece for PL, Frances Steinberg returns to the topic of working more effectively with people and the importance of going beyond the structured approach of kata familiar to so many of us.