lean in services

All articles about lean in services

Lean gives us wings
July 26, 2023
Lean gives us wings

INTERVIEW – The lean journey of the Engineering and Maintenance Department of Colombian airline Avianca proves how important it is for leadership to spearhead change.

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Can you standardize creative work?
September 19, 2018
Can you standardize creative work?

FEATURE – The belief that standardization kills creativity can be a severe hindrance in a lean transformation. The author discusses how he convinced his team of architects to give standards a try.

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