NOTES FROM THE GEMBA – After re-insourcing its bike repair workshop, a distribution center of France's La Poste has begun to recover long-lost knowledge about the work of mailmen and using it to innovate.

INTERVIEW – Lean is making inroads in the Middle East! In this interview, a Senior VP of Gerab National Enterprises tells us how the company is using lean to reinvent itself as a project management firm.

OPINION – Managers and investors are starting to understand that, in the long term, a company's success is built on value for the customer and not on marketing manipulations.

SERIES – The authors of The Power of Process open their new series by explaining why it’s critical to integrate product and process development.