INTERVIEW – The lean journey of the Engineering and Maintenance Department of Colombian airline Avianca proves how important it is for leadership to spearhead change.

INTERVIEW – At the recent UK Lean Summit, we met the Head of Student Services of an English high school. We asked her about the interesting work the school is doing to improve the delivery of education to students with special needs using lean thinking.

NOTES FROM THE GEMBA – The author visits a comparison website that is gradually integrating agile and lean thinking in its processes, identifying new and exciting improvement opportunities.

THE LEAN BAKERY – In the last episode of our video series, we learn how 365 is using an impressive visual management system to manage the accounting and human resources functions.