Faster delivery, happier customer
WEB SERIES – In the fourth and final episode of Season 1 of our docuseries, we visit home improvement and gardening retailer Leroy Merlin and learn about their efforts to lean out their supply chain.
Scripted, edited and narrated by: Roberto Priolo
Supplying 47 stores across a huge country like Brazil in a timely fashion is something of a tall order. Leroy Merlin hope to soon be able to guarantee delivery to customer anywhere in the country within three days and, to get there, it is building on the lean work that's taking place across its supply chain operations. From streamlining operations in their massive Distribution Center to restocking stores more quickly, Leroy Merlin is determined to provide quicker and better service to its customers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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GETTING TO KNOW US – We continue our series of interviews with key Lean Global Network people with a chat with the President of Holland-based Lean Management Instituut.
FEATURE – Only when we go where the action is, do we begin to truly understand the work. Rose Heathcote joins the Emergency Medical Services in Cape Town for a day.
INTERVIEW – The CIO of a French pharmaceutical company gives us a sneak peek of her presentation at the upcoming Lean IT Summit, focused on using the obeya to change the IT department.
NOTES FROM THE (VIRTUAL) GEMBA – Throughout the lockdown, this car-selling business has never lost its focus on people development. The author learns how this approach is helping the firm make the most of the crisis.