July 30, 2020
Changing our minds to change our business
NOTES FROM THE GEMBA – It can take time to challenge our misconceptions and set off on a lean journey. Once we get it, however, it’s hard to stop the improvements, as this French company found out.
June 8, 2020
Down with batching
FEATURE – To speed up the issuance of insurance policies, a SulAmérica department decided to move away from big batches and start working in flow.
