Banking on Lean
WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve its processes to provide more value to its customers using Lean Thinking.
Scripted, edited and narrated by: Roberto Priolo
In January, I visited Bradesco in its giant São Paulo headquarters to learn about the lean work taking place in the Service and Operations department. The organization is developing its people in the hope to change their mindset and encourage them to collaborate more actively and become problem solvers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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WOMACK'S YOKOTEN – How it is that some ideas and innovations spread like wildfire while others are slower to take roots? It is clear that lean thinking belongs to the latter category, but how can we speed up its diffusion?
NOTES FROM THE GEMBA – This month, the author meets a group of business leaders consistently breaking new ground in their exploration of the relationship between IT and sustainability by using a kaizen-like approach.
BUILDING BRIDGES – Using kaizen, a team at Theodo was able to reduce the time necessary to install a project on a new developer’s computer from three weeks to twelve minutes.
CASE STUDY – Combining the lean and agile methodologies, HP’s site in Barcelona has streamlined and greatly improved its product development. Along the way, they transformed their culture, too.