lean leadership

All articles about lean leadership

Challenging standards
April 18, 2024
Challenging standards

CASE STUDY – Manuelita Sugar Mill in Colombia adopted Daily Management to bolster leadership effectiveness and operational outcomes, addressing siloed thinking and communication challenges.

Continue reading
For profound lean change, develop new power skills in leaders
February 23, 2024
For profound lean change, develop new power skills in leaders

FEATURE – The author highlights the critical “power skills” leaders need to provide the right support to the transformations they lead.

Continue reading
Planet Lean turns 10!
February 16, 2024
Planet Lean turns 10!

FEATURE – Ten years ago, Planet Lean was launched as a new platform for the Lean Community to share its experiences and knowledge. Our editor reflects on the magazine's mission, history and contribution of the spread of Lean Thinking.

Continue reading
Flying high: Lean Thinking at avianca
February 1, 2024
Flying high: Lean Thinking at avianca

INTERVIEW – We speak with avianca’s VP of Maintenance and Engineering to learn about the efforts the airline is making to fulfil its promise to passengers.

Continue reading
The deep secret of lean transformation: the People Review
January 26, 2024
The deep secret of lean transformation: the People Review

FEATURE – To develop a lean culture means to develop each lean thinker and help them reach their full potential. Here’s how Aramis Group does it.

Continue reading
The power of jeans
January 12, 2024
The power of jeans

FICTION - Part 1 of this story reminds us that the role of leaders in an organization is to set the example for others, behaving the way they want the rest of the company to behave.

Continue reading
If you learn, there is no failure
December 22, 2023
If you learn, there is no failure

FEATURE – In this article, you’ll understand how potential errors can become an endless source of personal and managerial growth.

Continue reading
When the lean team is the problem
December 15, 2023
When the lean team is the problem

FEATURE – How does the improvement department of a company become a hindrance to the transformation? The author answers this question and discusses how this can be avoided.

Continue reading
Leadership for everyone
December 12, 2023
Leadership for everyone

FEATURE – If you think one is born a leader, think again. Leadership can be learned and, in this article, the author provides a four-step guide to developing it.

Continue reading
Don’t ask who. Be like Columbo and ask why!
October 6, 2023
Don’t ask who. Be like Columbo and ask why!

FEATURE – This insightful piece explores the true meaning of problem solving, looking at the common mistakes leaders make when they adopt some of its key practices.

Continue reading
A3 Thinking for personal development
September 1, 2023
A3 Thinking for personal development

INTERVIEW – We are used to thinking of A3s mainly as a tool for problem solving. In this Q&A, you will learn about the experience of a San Francisco hospital using it for personal development.

Continue reading
The comfort of purpose
July 21, 2023
The comfort of purpose

FEATURE – Why is lean change so hard to achieve in times of plenty? And why does it seem to be more attainable when chaos reigns? The author tries to answer these questions.

Continue reading
A new strategy for a new era
July 13, 2023
A new strategy for a new era

WEB SERIES – In the second episode of our docuseries on lean in Chile, we learn how, with a clear purpose and strong commitment from leadership, SKC is transforming its processes and mindset and building a competitive advantage.

Continue reading
Breaking new ground in product development
July 6, 2023
Breaking new ground in product development

INTERVIEW – Drawing on 33 years of experience working in product development at Caterpillar, the interviewee reflects on lean in engineering.

Continue reading
Five lean mistakes to avoid
March 21, 2023
Five lean mistakes to avoid

FEATURE – Based on her experience at Lean Institute Colombia, the author lists five common mistakes hindering a lean transformation. Take note!

Continue reading
The lean magic lies in problem finding
September 27, 2021
The lean magic lies in problem finding

FEATURE – Reflecting on the recently published book by Nate Furuta, the author discusses the role that deep thinking plays in a problem-finding culture and warns us against ready-to-use solutions.

Continue reading
A lean view on... politics
February 22, 2021
A lean view on... politics

INTERVIEW – In another interview in our series that looks at global events from a lean perspective, we discuss politics, the challenges to democracy and the phenomenon of populism.

Continue reading
Enhancing your gemba skills
February 24, 2020
Enhancing your gemba skills

FEATURE – Michael Ballé shares a few tricks he uses to escape his default thinking and ensure he makes the most of every gemba walk he goes on.

Continue reading
Making the Netherlands leaner and leaner
August 30, 2018
Making the Netherlands leaner and leaner

GETTING TO KNOW US – We continue our series of interviews with key Lean Global Network people with a chat with the President of Holland-based Lean Management Instituut.

Continue reading
The depth of Lean Thinking
August 14, 2018
The depth of Lean Thinking

FEATURE – To really embrace lean thinking means to ensure the bureaucratic structures in our organizations enable our people to excel, rather than constrain their creativity.

Continue reading
Start your change project with a concept paper
July 3, 2018
Start your change project with a concept paper

FEATURE – This article offers an exhaustive explanation of how to prepare a Concept Paper and why this is a tool that will help us to succeed in the execution of large change projects.

Continue reading
Easing the pain
March 31, 2023
Easing the pain

WEB SERIES – Today, we launch a new documentary series on lean around the world, with the first season focusing on lean in Brazil. In the first episode, we visit the lean clinic on a mission to reduce the burden on cancer in our lives.

Continue reading
Lean eyes don't lie
November 8, 2022
Lean eyes don't lie

FEATURE – Whether improvement efforts are paying off and people are internalizing a lean way of thinking is a constant worry for many leaders. Here’s a trick to gauge how well – or how poorly – things are going in your transformation.

Continue reading
Our experience teaching lean at SulAmérica
August 13, 2020
Our experience teaching lean at SulAmérica

FEATURE – What does it take to support a lean transformation from within? The author reflects on the role of the lean team in the turnaround of Brazilian insurance company SulAmérica.

Continue reading
The impressive lean turnaround of DBS Bank in Singapore
June 5, 2017
The impressive lean turnaround of DBS Bank in Singapore

CASE STUDY – Over the past few years, DBS Bank in Singapore has undergone an extraordinary turnaround inspired by lean. Here, the COO explains how the company has become the world's "best digital bank".

Continue reading
Creativity unleashed
March 8, 2023
Creativity unleashed

FEATURE – A lean coach from Argentina reflects on the transformations he has supported across Latin America and on why lean can help unlock the potential of the continent.

Continue reading
Double interview: 365 and Dreamplace
February 28, 2023
Double interview: 365 and Dreamplace

INTERVIEW – Earlier this month, we attended a Lean Day at Dreamplace Hotels and Resorts in the Canary Islands. We sat down with two lean leaders to discuss the transformations of their businesses.

Continue reading
Leading by solving (the right) problems
January 20, 2023
Leading by solving (the right) problems

FEATURE – Leading by solving problems is a key trait of any lean leader, but it is important to understand that not all problems are their prerogative.

Continue reading
Solving problems by developing people
January 13, 2023
Solving problems by developing people

INTERVIEW – Top leaders at Chilean company Elecmetal talk to us about how lean has transformed their role in the organization and how capability development is fuelling change.

Continue reading
Advancing learning in a lean organization
October 11, 2022
Advancing learning in a lean organization

FEATURE – Our disposition towards learning changes depending on the amount of things we don’t know. The author explores this topic and the role of the sensei in enabling learning.

Continue reading
Leading the change
June 24, 2022
Leading the change

FEATURE – Our editor recently caught up with the director of the largest hospital in the Netherlands and asked him about the lean transformation he’s leading there.

Continue reading
Lean around the clock
November 25, 2021
Lean around the clock

FEATURE – With one of the biggest lean events of the year just four days away, John Shook tells you why you should participate and what you can expect.

Continue reading
A chat with Furuta-san
October 27, 2021
A chat with Furuta-san

INTERVIEW – PL meets the author of the recently published book Welcome Problems, Find Success, who discusses bringing lean to different cultures and changing managerial behaviors.

Continue reading
How lean knowledge travels across a hotel chain
February 12, 2019
How lean knowledge travels across a hotel chain

INTERVIEW – Three hotel directors from the same chain in the Canary Islands give us the lowdown on the company’s strategy to facilitate the transfer of lean knowledge from one location to another.

Continue reading
Pioneering lean thinking in hotels
January 17, 2019
Pioneering lean thinking in hotels

FEATURE – Dreamplace Hotels in Tenerife have been on an improvement journey for several years, but only recently did they find a way to truly become a learning organization: lean thinking.

Continue reading
Building a better future in a better way
November 22, 2018
Building a better future in a better way

FEATURE – Building on the benefits of the Last Planner System™, lean thinking is supporting people at Turner Construction Company as they solve problems in a structured way.

Continue reading
Barcelona lean hospital given Honorable Mention in Taiwan
November 8, 2017
Barcelona lean hospital given Honorable Mention in Taiwan

INTERVIEW – The Consorci Sanitari del Garraf, a Catalan hospital PL has come to know well over the past few years, just won an Honorable Mention award at the World Hospital Congress.

Continue reading
Reflecting on our 15-year journey
March 15, 2023
Reflecting on our 15-year journey

FEATURE – PL readers will likely be familiar with IOV, the cancer clinic in Brazil that’s become a reference for lean healthcare for countless organizations. Here, Dr Fred looks back at IOV’s 15-year journey.

Continue reading
5 ways to improve your connection with the gemba
May 31, 2022
5 ways to improve your connection with the gemba

FEATURE – The author discusses the practices that can help us make the most of the traditional mantra “go see, ask why, and show respect”.

Continue reading
The theory of lean transformation
March 31, 2022
The theory of lean transformation

FEATURE – In this compelling theoretical piece, the author reminds us how in a lean organization relations are structured around learning opportunities rather than execution. This is what ultimately enables a company to grow.

Continue reading
Control or cooperate?
January 27, 2022
Control or cooperate?

FEATURE – Lean Thinking is about voluntary participation, not audits that are meant to ensure compliance. The authors explore the advantages of pursuing cooperation rather than control.

Continue reading
Standard work for leaders
June 28, 2021
Standard work for leaders

FEATURE – The author reflects on the importance of standardized work in her daily life as a manager and explains why one can’t expect to run a company only using reports.

Continue reading
Kamishibai for better conversations at the gemba
March 29, 2021
Kamishibai for better conversations at the gemba

FEATURE – How do kamishibai boards work and what sort of benefits can they bring to a lean transformation? The author discusses what he saw on a recent gemba walk.

Continue reading
Troublesome problems and threshold concepts
May 24, 2021
Troublesome problems and threshold concepts

FEATURE – Looking back on the lean journeys he's seen firsthand, the author concludes that a true lean transformation occurs when you establish lines of mentoring to the Thinking People System.

Continue reading
An authentic blueprint
March 25, 2021
An authentic blueprint

FEATURE – The lean house can be seen as a blueprint for a transformation. But what happens when CEO or other senior leaders are not aligned with the vision expressed in the roof?

Continue reading
Keeping focus in a war zone
November 9, 2020
Keeping focus in a war zone

FEATURE – The author discusses the impact of the Covid-19 pandemic on the companies and the needs of individuals in her town of Maun, Botswana, and wonders what role lean can play in their lives.

Continue reading
A hospital CEO on lean and the Covid resurgence
January 7, 2021
A hospital CEO on lean and the Covid resurgence

FEATURE – As South Africa fights a second Covid-19 wave, the CEO of a hospital group shares some of the lessons learnt so far and how Lean Thinking is helping the organization resist.

Continue reading
Overcoming structural racism with lean leadership
July 20, 2020
Overcoming structural racism with lean leadership

FEATURE – Can behaviors inspired by lean leadership help us to push back against our society’s ingrained racial bias? Our Brazilian colleagues discuss.

Continue reading
Passing down TPS across generations
June 29, 2020
Passing down TPS across generations

FEATURE – This intimate account looks back at the time one of the authors spent working with Harada-san and how it shaped his career and encouraged him to spread TPS knowledge.

Continue reading
Anticipating the Covid-19 storm
May 15, 2020
Anticipating the Covid-19 storm

NOTES FROM THE (VIRTUAL) GEMBA – In the last of her series of virtual gemba walks, the author learns how a hospital in the Caribbean island of Martinique relied on Lean Thinking in its fight against the Coronavirus.

Continue reading
The harvest of the future
August 15, 2019
The harvest of the future

INTERVIEW – This agro-industrial business in Colombia is applying lean thinking to its harvesting process. The harvest manager explains the difficulties and opportunities encountered on the journey so far.

Continue reading
Learning to 'own it'
February 28, 2019
Learning to 'own it'

INTERVIEW – During his recent visit to California, our editor sat down with a Senior VP from Turner Construction to discuss leadership transformation and the importance of diversity in the workplace.

Continue reading
Changing our dealership to changes lives in the township
March 6, 2018
Changing our dealership to changes lives in the township

FEATURE – The principal of the Halfway Ottery dealership explains how their lean culture based on respect and improvement is not only changing the business, but transforming the lives of people in the townships.

Continue reading
A step-by-step guide to leadership and team lean development
June 20, 2016
A step-by-step guide to leadership and team lean development

FEATURE – When middle managers are stressed and overworked, there is no time left for them to improve. Changing the interaction between leaders and teams, using lean principles and empowering people, can truly ignite your transformation.

Continue reading
Better work: bringing lean thinking to a doctor's practice
February 25, 2016
Better work: bringing lean thinking to a doctor's practice

FEATURE – Moving her assistant's workstation next to hers and introducing standardized work helped a family physician in California to provide better, faster care to her patients and to avoid burnout.

Continue reading
Menlo: delighting customers by bringing joy to staff
May 5, 2015
Menlo: delighting customers by bringing joy to staff

INTERVIEW – At the recent Lean Transformation Summit in New Orleans, we sat down with Richard Sheridan of Menlo Innovations to discuss the ground-breaking concept of joy in the workplace.

Continue reading
What's senior leaders' standard work in a lean enterprise?
November 4, 2014
What's senior leaders' standard work in a lean enterprise?

RESEARCH - Standard work is not meant for senior leadership, but there are activities that CEOs can carry out systematically to support a lean management system, starting from problem solving.

Continue reading
John Bouthillon on his experience with lean in construction
May 6, 2014
John Bouthillon on his experience with lean in construction

COLUMN - In the first of a series of columns written by CEOs, John Bouthillon of PO Construction explains how lean has kept his company afloat through the recession.

Continue reading
Our hoshin journey
February 21, 2022
Our hoshin journey

FEATURE – This Siemens Group-owned medium-sized manufacturer of electrical low-voltage devices has been experimenting with hoshin kanri. In this article, they share their experience and lessons learned.

Continue reading
A story of caring leadership and creativity
November 28, 2021
A story of caring leadership and creativity

FEATURE – A leader’s creativity and care for her people can lead to extraordinary results even in the most challenging of environments. As the latest LGN book comes out, the author reflects on one of the most impressive lean transformations you will come across.

Continue reading
What my Toyota mentors taught me about problem-finding
September 20, 2021
What my Toyota mentors taught me about problem-finding

FEATURE – Introducing his book, the author tells us what his Toyota mentors taught him with their contrasting, but ultimately complimentary approaches to problem finding.

Continue reading
Asking the right questions. Sure, but how?
March 11, 2021
Asking the right questions. Sure, but how?

FEATURE – This interesting article asks what it means to ask to right questions and explains why the way to success is learning about problems, not wondering whether solutions are wrong or right.

Continue reading
Caught between a rock and a hard place
February 25, 2021
Caught between a rock and a hard place

FEATURE – What is the role of middle managers in a transformation and how can we ensure they can fulfil that role – instead of being blamed for the failure of the initiative and even excluded from it?

Continue reading
Six Toyota practices for leading with respect
November 12, 2020
Six Toyota practices for leading with respect

FEATURE – The authors share the main insights from a webinar with two Toyota leaders from South America, on the leadership practices that have allowed the company to sustain results for decades.

Continue reading
Lean turnaround – charting a new course
September 17, 2020
Lean turnaround – charting a new course

FEATURE – In business, the word “turnaround” refers to radical changes in the direction a company is moving toward. Here’s why Lean Thinking can increase the chances of success of such endeavors.

Continue reading
Webinar: lean healthcare vs the Coronavirus
May 8, 2020
Webinar: lean healthcare vs the Coronavirus

WEBINAR – Last month, the Lean Management Instituut in Holland organized a webinar to discuss the response of lean healthcare organizations to the Coronavirus. Today we are repurposing for you all.

Continue reading
Lean healthcare practitioners on fighting Coronavirus
April 24, 2020
Lean healthcare practitioners on fighting Coronavirus

FEATURE – How did lean healthcare organizations respond to the most critical stage of the epidemic? We asked three hospitals in Catalonia and Toledo to share their experience.

Continue reading
The gift that keeps on giving
February 27, 2020
The gift that keeps on giving

FEATURE – The benefits of establishing a lean operating system will support the growth and success of a business in the long term, says Karen Gaudet looking back at her experience at Starbucks.

Continue reading
Lean healthcare on the front lines
March 30, 2020
Lean healthcare on the front lines

FEATURE – Our coverage of the Covid-19 emergency continues with an article discussing how lean healthcare principles can support and protect the professionals at the front line of this war.

Continue reading
Change management from the inside out
December 2, 2019
Change management from the inside out

FEATURE – The author discusses how the daily practice of lean thinking develops perseverance and the grit a leader needs to improve an organization.

Continue reading
When startups visit Toyota
December 12, 2019
When startups visit Toyota

FEATURE – Digital organizations are starting to recognize that Toyota’s unique approach can show them the way forward, just like it does “traditional” organizations. Here, we hear from a few startup CEOs following their trip to Japan.

Continue reading
Attorney at lean
November 21, 2019
Attorney at lean

CASE STUDY – A boutique law firm in Milan has initiated a lean transformation to turn around its processes, improve service to its clients and make life easier for the team.

Continue reading
Leadership development at Volvo Cars
September 16, 2019
Leadership development at Volvo Cars

CASE STUDY – What is the approach to people development used at Volvo Cars? The authors explain how the organization has created a production system fully owned by operators and managers.

Continue reading
Learning at takt time in Thales
June 11, 2019
Learning at takt time in Thales

INTERVIEW – A former VP of Operations from Thales tells Catherine Chabiron how he and his team turned around their department by committing to lean thinking and focusing on people development every day.

Continue reading
Fighting every single nugget of resistance
March 5, 2019
Fighting every single nugget of resistance

FEATURE – One year into its lean journey, this Lithuanian mining company is winning the hearts and minds of its people. Here, the management team reflects on how they are doing it.

Continue reading
Teaching A3 skills to medical students
March 26, 2019
Teaching A3 skills to medical students

FEATURE – Problem solving is a fundamental part of being a leader, which is what led this medical school in the United States to include A3 thinking in its curriculum.

Continue reading
Laying the foundations of a leaner industry
February 5, 2019
Laying the foundations of a leaner industry

INTERVIEW – The editors of Planet Lean and Lean Post recently met with a senior executive of Turner Construction in New York City. Together, they discussed leadership development, respect for people, and the future of the industry.

Continue reading
Lean thinker, I salute thee
December 27, 2018
Lean thinker, I salute thee

ROUND-UP – As the year ends, our editor reflects on the state of the lean movement and looks back at the best articles published by Planet Lean this year.

Continue reading
Kgotla, a foundation for lean thinking
January 3, 2019
Kgotla, a foundation for lean thinking

FEATURE – Is it possible to build our lean transformation efforts on pre-existing cultural aspects we find in our societies? According to the author, it is… and it works really well.

Continue reading
What it takes to learn lean
December 20, 2018
What it takes to learn lean

FEATURE – The author, a lean leader from Germany, recounts his experience bringing lean change about and discusses what it takes to truly learn lean thinking.

Continue reading
Living and breathing the original lean mission
November 29, 2018
Living and breathing the original lean mission

GETTING TO KNOW US – It’s easy to over-complicate lean thinking. This month’s Lean Global Network interviewee tells us why we should always start with the work and the people doing it.

Continue reading
Coming together as a firm using book clubs
September 13, 2018
Coming together as a firm using book clubs

FEATURE – Lean book clubs as a way to boost learning and collaboration. A Norwegian firm that has been using them for a decade gives us a few tips on how to make them successful.

Continue reading
When a top exec becomes the lean manager
September 11, 2018
When a top exec becomes the lean manager

OPINION – What happens when a senior executive jumps the fence and finds himself having to drive the very same change he was asking others to create?

Continue reading
The architecture of a lean transformation
July 17, 2018
The architecture of a lean transformation

FEATURE – The role of the coach in a lean transformation is an often-debated topic. The author discusses his experience building the architecture of the Halfway turnaround.

Continue reading
How we grew using less resources than ever before
April 18, 2018
How we grew using less resources than ever before

THE LEAN BAKERY – In the fourth episode in our video series, the CEO of 365 explains how lean showed him that his business could grow (exponentially) without using any extra resources.

Continue reading
Orry Fiume on the two realities of lean that scare most CEOs
March 12, 2018
Orry Fiume on the two realities of lean that scare most CEOs

FEATURE – CEOs need to see people as assets and transform their companies’ product development systems if they are to tap into the full potential of a lean strategy.

Continue reading
Supporting Sri Lankan society by transforming our company
January 19, 2018
Supporting Sri Lankan society by transforming our company

INTERVIEW – Prior to his talk at this year’s Lean Transformation Summit, the CEO of a large apparel manufacturer tells us about the company’s lean journey, and its impact on Sri Lankan society.

Continue reading
Isao Yoshino reflects on the role of management at Toyota
January 15, 2018
Isao Yoshino reflects on the role of management at Toyota

INTERVIEW – In this Q&A with Catherine Chabiron, Toyota veteran Isao Yoshino discusses NUMMI, management at the company, and how to change the mindsets of leaders.

Continue reading
Trust your people and give them access to knowledge
October 6, 2017
Trust your people and give them access to knowledge

COLUMN – As lean teaches us, a command-and-control approach to management is bound to fail. What we need instead is trust in people, and decentralization of knowledge.

Continue reading
Tracey Richardson on the deep meaning of standards at Toyota
August 21, 2017
Tracey Richardson on the deep meaning of standards at Toyota

FEATURE – Through this intimate anecdote from her days at Toyota Motor Manufacturing Kentucky, the author tells us of her experience with standardization… and of the deep leadership lessons hiding behind it.

Continue reading
Create stable, fulfilling jobs to fully benefit from lean
October 30, 2017
Create stable, fulfilling jobs to fully benefit from lean
womack social heijunka good jobs

WOMACK’S YOKOTEN – Toyota’s commitment to employees reminds us that it is impossible to tap into the full potential of lean without providing people with stable, gratifying employment.

Continue reading
Being a learner-in-chief: a lean healthcare leader profiled
May 22, 2017
Being a learner-in-chief: a lean healthcare leader profiled

PROFILE – Another month, another inspiring profile of a lean practitioner. We were impressed by Dr Billi’s deep conviction in the idea that, first of all, leaders must be learners. You will be too.

Continue reading
When lean gets hard it is managers who have to persevere
March 7, 2017
When lean gets hard it is managers who have to persevere

FEATURE – A lean journey often has more downs than ups, but it is a responsibility of management to persist and keep asking the right questions that will steer the firm in the right direction.

Continue reading
What the election of Donald Trump tells us about leadership
January 19, 2017
What the election of Donald Trump tells us about leadership

OPINION – Tomorrow, January 20, Donald J. Trump will be sworn in as 45th President of the United States. What can his campaign and dumbfounding victory teach us about leadership?

Continue reading
Jim Womack on asking questions rather than providing answers
November 29, 2016
Jim Womack on asking questions rather than providing answers
womack yokoten answer man

WOMACK'S YOKOTEN – As a first instinct, most of us tend to provide answers and solutions rather than ask questions. In this month's Yokoten, Jim Womack provides advice on how to fight this behavior and become a coach.

Continue reading
Focusing on problem solving at the front line
November 3, 2016
Focusing on problem solving at the front line

FEATURE – When market changes caused operational problems in their firm, two top managers decided to stick to lean thinking (and a set of specific practices) – learning to focus on what truly matters and letting their people embrace problem-solving.

Continue reading
Why lean thinking challenges our assumptions on management
October 14, 2016
Why lean thinking challenges our assumptions on management

FEATURE - We often hear that lean is a fundamentally different approach, but what does this really mean? The authors reflect on how lean challenges and debunks our assumptions on how to run a firm, which might also explain why it meets such resistance.

Continue reading
Lean leadership means advocating problem solving at gemba
March 15, 2016
Lean leadership means advocating problem solving at gemba

PROFILE – It isn’t every day that you come across a hospital CEO coaching people on A3s and following his own standard work. So when you do, it’s important to share their story. This month we profile the CEO of a Brazilian cancer treatment center.

Continue reading
Lean leadership and the opportunity for developing countries
July 2, 2015
Lean leadership and the opportunity for developing countries

ARTICLE – While supporting the adoption of lean in a Mozambican hospital, a young engineer learned a number of valuable lessons on leadership and what it really takes to help developing countries to grow.

Continue reading
The serial improver: changing government with lean thinking
February 16, 2016
The serial improver: changing government with lean thinking

PROFILE – Lean leaders are often tempted to jump in and fix the problems they see. Julie McGrory is successfully transforming the culture of a large and traditional government organization by learning to take a step back and letting people take the lead.

Continue reading