How we are creating a lean daily management system
VIDEO – The director of a hotel in Tenerife explains the first steps the team is taking to develop a lean daily management system, and how this connects to the organization's hoshin.
Words: Amalia Vidal Vásquez, Hotel Director, Dreamplace Hotels & Resort – Tenerife, Spain
A couple of weeks ago, I shared our hoshin with you all. Strategy deployment is giving us a way to connect improvement at the gemba with business goals... but that's only parts of the story.
It's great to have improvements and new standards popping up across the hotel, but we also need a way to assess their effectiveness on a daily basis - that's where the "flecha" comes in. That's the name ("arrow" in English) we give to our daily management board in our hotel. In the video below, I talk about it and I explain how it connects with our hoshin.
If you ever wondered how a daily management board is born, you might find this useful.
Happy viewing!
Read more
OPINION – Look at today's disruptive companies and you'll see how all of them have understood that real innovation calls for close proximity to the customer, rather than for stubbornly taking cover in the comfort of the upstream.
FEATURE – By offering an alternative approach to management, lean thinking has disrupted the business world in the past three decades. But in what way has it really innovated?
WOMACK'S YOKOTEN – Lean in agriculture might still be in its infancy, but there is a small farm in Indiana that is already proving how valuable lean principles and techniques can be to this industry.
INTERVIEW – With more and more organizations in the service sector adopting lean thinking to turn around their modus operandi, it only makes sense to highlight the struggles and misconceptions they still encounter.