INTERVIEW - Thanks to strong leadership support and an effective system to partner with private sector firms, Washington State is proving how successful lean production principles can be in a government setting.

FEATURE - To get on a path of sustainable growth, an organization must get to know its customers... and there is no better way of doing so than embracing and analyzing their complaints.

CASE STUDY – How do you give hundreds of primary care units the tools and knowledge they need to make improvements? The Catalan Health Service found the solution in hoshin kanri.

INTERVIEW – Earlier this month, we attended a Lean Day at Dreamplace Hotels and Resorts in the Canary Islands. We sat down with two lean leaders to discuss the transformations of their businesses.