NOTES FROM THE (VIRTUAL) GEMBA – Throughout the lockdown, this car-selling business has never lost its focus on people development. The author learns how this approach is helping the firm make the most of the crisis.

WOMACK’S YOKOTEN – As tariffs spread, the author explains where forcing production to move overnight is wasteful, particularly for lean producers.

FEATURE – Why do lean transformations benefit from the support of a sensei? Michael Ballé discusses how we typically need help to take the emotions out of the work and go down uncomfortable paths.

FEATURE – In this article, Michael discusses the four levers that organizations can work on to thrive in good times… and bad times.