FEATURE – Why do lean transformations benefit from the support of a sensei? Michael Ballé discusses how we typically need help to take the emotions out of the work and go down uncomfortable paths.

CASE STUDY – This Shared Service Center in Poland has leveraged lean, technology, and automation to completely transform itself and provide an ever-better customer experience.

DOCUMENTARY – In PL’s first ever documentary, we share the story of a chain of car dealerships in Africa. Watch and learn how people development and lean leadership made for one of the best turnarounds you’ll ever encounter.

INTERVIEW – The inspirational CEO of a community health center in Massachusetts discusses leadership transition, the role of lean facilitators and front-line engagement.