BOOK REVIEW - In the first of a series of Q&As on the recently published novel Lead With Respect by Freddy and Michael Ballé, Dan Jones explains why this book is a must-read.

FEATURE – Lean encourages us to go to the gemba as much as we can, but what should we actually do when walking the workspace? It turns out it’s not so much about doing as it is about thinking.

FEATURE – This time of crisis is a perfect opportunity to use Lean Thinking to review processes, improve standards and prepare ourselves for the “reconstruction”, says Sharon Visser.

FEATURE – Using the example of a chain of pizzerias, the author explains why “slicing the elephant” is the approach you want to follow when it comes to deploying strategic metrics in operations.