VIDEO – The director of a hotel in Tenerife explains the first steps the team is taking to develop a lean daily management system, and how this connects to the organization’s hoshin.
Words: Amalia Vidal Vásquez, Hotel Director, Dreamplace Hotels & Resort – Tenerife, Spain
A couple of weeks ago, I shared our hoshin with you all. Strategy deployment is giving us a way to connect improvement at the gemba with business goals… but that’s only parts of the story.
It’s great to have improvements and new standards popping up across the hotel, but we also need a way to assess their effectiveness on a daily basis – that’s where the “flecha” comes in. That’s the name (“arrow” in English) we give to our daily management board in our hotel. In the video below, I talk about it and I explain how it connects with our hoshin.
If you ever wondered how a daily management board is born, you might find this useful.
Amalia Vidal Vásquez is the Director of the Hotel Tigotan Playa de las Americas in Tenerife.