How we grew using less resources than ever before
THE LEAN BAKERY – In the fourth episode in our video series, the CEO of 365 explains how lean showed him that his business could grow (exponentially) without using any extra resources.
Words/interviewee: Juan Antonio Tena, CEO, 365.café - Barcelona
In previous episodes of this video series, my wife Emi explained how we manage a chain of 100 shops in and around Barcelona, our process engineer Jesus told you how our 365 Obrador shops run stock-free, and shop coordinator Aida went through how we reorganised the work to better serve our customers.
But our lean experiments actually began in our central workshop, from where we supply our bakeries around the city. This is where we first realized how powerful lean is: this revolutionary way of thinking allowed us to control and improve our processes so much that we were able to fuel the grow of our business by simply improving what we were already doing (rather than investing more resources).
Learn how in this video.
You can read all about the 365 story in The Lean Bakery.
Buy your copy here
THE INTERVIEWEE
Read more
CASE STUDY – This Shared Service Center in Poland has leveraged lean, technology, and automation to completely transform itself and provide an ever-better customer experience.
COLUMN – In the first of a new series, Boaz Tamir explains how understanding the knowledge and development capabilities of our team can provide the foundations for more dynamic and safer innovation.
FEATURE – Why is lean change so hard to achieve in times of plenty? And why does it seem to be more attainable when chaos reigns? The author tries to answer these questions.
NOTES FROM THE GEMBA – After re-insourcing its bike repair workshop, a distribution center of France's La Poste has begun to recover long-lost knowledge about the work of mailmen and using it to innovate.