How the 365 bakeries improved service to clients with lean
THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
Interviewee: Aida Llevot, Shop Coordinator, 365.café - Barcelona
Our bakeries are all about work organization, as in our minds this is the only way to keep the product up to standards and the service to customers speedy.
The biggest change we brought in after lean came into the picture was a clear division of tasks and competences within our shops, as per the image below.
In this video I explain what the roles of workers A, B, C and D are, while our Retail Manager Emi Castro will tell you how we ensure the work runs smoothly and the results keep on coming.
Bon profit!
You can read all about the 365 story in The Lean Bakery.
Buy your copy here
THE INTERVIEWEES
Read more
CASE STUDY – This 104-year-old Chilean provider of integral solutions for the mining industry has turned to hoshin kanri to effectively connect everyone’s work with the overall business strategy.
NEWS - Our institutes in Turkey and Israel have collaborated closely for years. A few weeks ago, the President of Lean Institute Turkey flew to Tel Aviv to learn about Israeli agriculture.
FEATURE – Whether or not a lean transformation succeeds largely depends on management behaviors. This assessment tools helps you understand what leadership traits you need to develop to achieve your goals.
FEATURE – Every year, Siena University Hospital runs a Lean Day to celebrate and award its best lean projects. In this new series, front-line people write about five of these initiatives: first up, Internal Medicine.