Planet Lean: The Official online magazine of the Lean Global Network
Unlocking the potential of Lean in NGOs

Unlocking the potential of Lean in NGOs

Lynne Smith
April 4, 2024

INTERVIEW - In this interview, Lynne Smith discusses the potential and difficulties of applying Lean Thinking to NGOs and looks back at the lean transformation at the Gates Foundation.


Interviewee: Lynne Smith, former Director of Business Design at the Bill & Melinda Gates Foundation

Interviewers: Roberto Priolo and Steve Bell


A big thank you to Lynne for sharing her knowledge and experience, and to Steve Bell for making this interview happen!


THE INTERVIEWEE

Lynne Smith is former Director of Business Design at the Bill & Melinda Gates Foundation

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The Lean Summit returns to Barcelona
September 29, 2025
The Lean Summit returns to Barcelona

INTERVIEW – Instituto Lean Management in Barcelona is getting ready to host its first summit in a few years. We caught up with President Oriol Cuatrecasas to hear what attendees can expect.

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Ballé: before others, lean experts should heal themselves
August 1, 2016
Ballé: before others, lean experts should heal themselves

FEATURE – The role of experts in lean thinking is often the subject of heated discussions. Here, Michael Ballé tells us about the common mistakes lean experts make, and explains why – before helping others – they should help themselves.

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The lean answer to uncertainty
September 23, 2022
The lean answer to uncertainty

FEATURE – In the face of uncertainty, when it’s hard to see the road ahead, we can still make things better day after day by embracing kaizen – until we are out of the woods.

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Is lean management more conservative or progressive?
January 29, 2015
Is lean management more conservative or progressive?

COLUMN - In political terms, is lean management more in line with conservative principles or progressive ideas? Michael Ballé reflects on a tough question.

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An NGO uses lean principles to rebuild New Orleans
June 4, 2015
An NGO uses lean principles to rebuild New Orleans

CASE STUDY – Following one of the deadliest hurricanes in US history, an NGO started to use lean management principles to speed up the reconstruction of homes in the Louisiana city… and the results were impressive.

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Lean project boosts sustainable development in Myanmar
September 1, 2016
Lean project boosts sustainable development in Myanmar

FEATURE – A group of Italian researchers and professionals partnered with a NGO to prove how lean thinking can pave the way for the competitiveness and sustainable development of SMEs in Myanmar. Is this a new model for the developing world?

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Supporting Sri Lankan society by transforming our company
January 19, 2018
Supporting Sri Lankan society by transforming our company

INTERVIEW – Prior to his talk at this year’s Lean Transformation Summit, the CEO of a large apparel manufacturer tells us about the company’s lean journey, and its impact on Sri Lankan society.

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How to harness lean to foster innovation and improve society
April 4, 2017
How to harness lean to foster innovation and improve society

FEATURE – We spend a lot of time talking about innovation, but what is the actual impact of leveraging lean to achieve it? As the author points out, the potential is huge, provided certain conditions are met.

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