Visit the stock-free workshop of our lean bakery
THE LEAN BAKERY – In the second video in the series, we visit the stock-free workshop of one of 365's lean bakeries and learn about quality bread, customer focus and making lives easier for bakers.
Interviewee: Jesus Marquez, process engineer, 365.café
In the previous video, Emi explained how our chain of 100+ bakeries is managed using lean. Today, I would like to tell you more about what goes on in the back of our shops/bakeries.
I will show you one of our "365 Obrador" shops, a new concept of bakery that brings together show cooking, lean thinking and customer focus. In these bakeries, we make bread on site rather than having it delivered from our central workshop like we used to. The most striking thing for a newcomer might be the very small size of the workshop and the complete lack of inventory - we have learned long ago that more space always translates into more waste. We focus on keeping our supply system as efficient as possible to keep only what's strictly necessary.
Watch the video below to learn how we are ensuring we offer the highest-quality products to our customers, and how we are improving the lives of our bakers in the process.
You can read all about the 365 story in The Lean Bakery
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THE INTERVIEWEE
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NOTES FROM THE GEMBA – What’s kaizen for? Improving quality? Generating a flow of ideas? Challenging a method? All of the above, so long as the underlying goal is to make people’s lives easier.
FEATURE – There is a form of waste – complexity in raw and packaging materials – that adds costs to manufacturing without creating value, but it is often overlooked. The author explains what it is and how to banish it.
RESEARCH – Every advocate of lean with a skeptical boss has been asked “What’s the ROI of lean?” at least once. This landmark article explains that lean can indeed help us to achieve a superior ROI, so long as we view it as an all-encompassing strategy rather than a simple tactic.
CASE STUDY – A boutique law firm in Milan has initiated a lean transformation to turn around its processes, improve service to its clients and make life easier for the team.