FEATURE – For a few years now, Theodo has made of quality and customer satisfaction the main focus of its work, and it is paying off. But what does it mean to pursue and improve quality at a digital company?
FEATURE – This month, the author learns how gemba walks happen in a digital environment, where the work and information are typically hidden in computers.
FEATURE – The third article in this new series discusses Theodo’s approach to talent recruitment and development, to ensure the right resources are there to support the company’s growth at all times.
FEATURE – In the second article in her new series, the author discusses how focusing on customer value helped a fintech start-up to grow fivefold just last year.
NOTES FROM THE GEMBA – The author visits the office of Theodo France and learns how the lean digital company is leveraging lean thinking and practice to support its ongoing growth – even through the pandemic.
NOTES FROM THE GEMBA – Thanks to the effective application of Just-in-time and Jidoka, Thales LAS has managed to turn around its logistics department. Catherine Chabiron reports.
NOTES FROM THE GEMBA – It can take time to challenge our misconceptions and set off on a lean journey. Once we get it, however, it’s hard to stop the improvements, as this French company found out.
NOTES FROM THE (VIRTUAL) GEMBA – In the last of her series of virtual gemba walks, the author learns how a hospital in the Caribbean island of Martinique relied on Lean Thinking in its fight against the Coronavirus.
NOTES FROM THE VIRTUAL GEMBA – Despite a 40% drop in sales and the looming prospect of having to furlough part of its staff, this French company is finding in lean manufacturing an ally to fight the current crisis.
NOTES FROM THE (VIRTUAL) GEMBA – Throughout the lockdown, this car-selling business has never lost its focus on people development. The author learns how this approach is helping the firm make the most of the crisis.
NOTES FROM THE (VIRTUAL) GEMBA – This small manufacturer is relying on Lean Thinking to keep the business running during the Covid-19 crisis, overcome the disruption in its supply chain, and even innovate.
NOTES FROM THE (VIRTUAL) GEMBA – This week, the author chats with an innovative insurance company as it relies on its lean learnings to ensure business continuity and switch to remote working during the Covid-19 crisis.
NOTES FROM THE (VIRTUAL) GEMBA – In this new series - one new article every week during the Covid-19 crisis) - the author asks companies how they are reacting to this health emergency. First up, Proditec.
NOTES FROM THE GEMBA – How do you kick off a lean journey? This French company has chosen to begin by analyzing and tackling each customer complaint.
NOTES FROM THE GEMBA – By introducing flow in its processes and transforming its approach to managing the business, this French manufacturer of fences and gates is building a competitive advantage.
NOTES FROM THE GEMBA – The author visits the Parisian airport of Orly to learn about a pilot project (pun intended) that aims to tackle the late departure of flights using lean thinking.
FEATURE – In a market where products become obsolete very fast, this Toyota supplier has learned the importance of staying true to its heritage and developing know-how and people’s capabilities.
NOTES FROM THE GEMBA – The author goes back to a train maintenance center she visited two years ago and finds an organization striving to learn continuously.