CASE STUDY – The reimbursement department of the largest independent insurance company in Brazil has brought together lean and digitalization to improve its service to customers.
FEATURE – For a few years now, Theodo has made of quality and customer satisfaction the main focus of its work, and it is paying off. But what does it mean to pursue and improve quality at a digital company?
CASE STUDY – Clinical trials are known for their rigorous analysis and approval process. The experience of Roche Brasil teaches us what lean and agile thinking can do to speed it up.
FEATURE – As she packs before leaving Botswana, the author tells us of a wonderful example of Lean Thinking that resurfaced from her past working in the Botswana tourism industry.
FEATURE – The third article in this new series discusses Theodo’s approach to talent recruitment and development, to ensure the right resources are there to support the company’s growth at all times.
FEATURE – During a recent Jishuken workshop, Poland-based Schumacher Packaging experimented with a newly-developed App to quickly create standardized work instructions at the gemba.
FEATURE – To make the right decisions, the contribution of the team and the leader’s intuition are not enough. It’s also critical to identify the most effective channels and activities for your marketing activities.
FEATURE – What does it really mean to listen to the “voice of the customer”? This article discusses how lean marketing can help us to truly understand customer value and, therefore, increase our sales.
NOTES FROM THE GEMBA – The author visits the office of Theodo France and learns how the lean digital company is leveraging lean thinking and practice to support its ongoing growth – even through the pandemic.
FEATURE – For many organizations, devising effective strategies remains a gap to fill and that’s something lean can help with. Michael Ballé discusses strategic thinking with our editor.
FEATURE – In many organizations, strategy is often lacking from the digital transformation agenda. The authors provide insights into how value chains and Wardley Maps can assist.
FEATURE – What role does packaging play when it comes to marketing a product? The author discusses “lean packaging” and shares the example of an Italian toilet paper maker.
FEATURE – As 2020 finally draws to an end, our editor reflects on the year that was and discusses why the Lean Community is a such an important source of inspiration and hope.
FEATURE – How can digital companies develop a competitive edge in the "tech first" future? By using Lean Thinking to ensure continuous learning and transform the way coders think and work.
CASE STUDY – How does a small food shop in Sichuan turn into a $30 billion chain with around 900 restaurants in several countries? By always going the extra mile for customers!
FEATURE – With lockdowns enforced in many countries as Covid-19 continues to ravage the world, the authors discuss how Lean Thinking can help when the order book dries up.
FEATURE – Using lean marketing principles, an entrepreneur in southern Italy was able to pivot from a potentially bad investment and create a unique customer experience instead.
CASE STUDY – Pall Corporation used lean product and process development principles to create the process to produce billions of doses of the Oxford/AstraZeneca vaccine for Covid-19 in record time.