lean coaching

My father is my sensei

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    string(1378) "The idea of “lean management” can refer to both individual managerial behaviors and, more in general, the set of principles and practices characterizing the adoption of lean thinking in an organization.

In the first case, lean management is closer in meaning to the idea of “lean leadership” and entails the development of behaviors that foster continuous improvement at the front line, such as respect for people, asking questions (rather than providing answers), going to see to really understand the work and the causes of problems, and scientific problem solving. In the second instance, lean management describes the lean philosophy more in general.

In its more general meaning, lean management – or lean thinking, if you prefer – derives from the Toyota Production System and is now recognized as a superior management approach that, through continuous improvement, customer focus, teamwork and relentless people engagement, leads to great results in terms of quality, performance, delivery, and cost. The promise of lean management is to create the most value for customers using the least possible amount of resources. As an approach to running a business, it brings benefits to all parties involved, from customers to employees, suppliers to wider society.

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FeaturesJul 4, 2019

Michael Ballé

FEATURE – In this intimate account, the author reflects on the role of a lean sensei by looking back at what he’s learned from his own… his father.

A people-centric lean HR strategy

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Case studiesJun 20, 2019

Eugenio Ylleras, José Manuel Fernández and Sheila Gonzáles

CASE STUDY – This automotive parts supplier based in southwest Spain is discovering the power of lean thinking applied to recruitment and Human Resources.

Kata in the NHS

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    string(1608) "Lean thinking may have been born in Toyota in the 1950s and 1960s, but it wasn’t until after the year 2000 that a few hospitals began to explore its application to the healthcare industry (lean healthcare). These pioneering organizations came together to share their stories at the first Global Lean Healthcare Summit in the UK in 2007, which in turn triggered many more experiments around the world. Since then, interest has kept growing.

Some fifteen years on, we have hundreds of examples to learn from, from clinics and departments through to entire hospitals and even whole hospital systems. Not all early experiments succeeded, and we are still a long way from making lean a widely recognized way of working across the industry.
Healthcare providers around the world still face huge challenges, as ageing populations and unhealthy lifestyles boost the demand for healthcare faster than the growth of incomes and tax revenues from the middle classes. At the same time, the quality of care has not improved as much as the quality of other services in the economy, which is why more and more healthcare organizations are turning to lean.

Historically, lean healthcare ideas have been applied in large hospitals, but in the past few years we have started to see the philosophy adopted in earnest in many smaller organizations following a do-it-yourself approach that has generated many positive benefits. An impressive example is the Consorci Sanitari del Garraf near Barcelona."
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Case studiesJun 18, 2019

Ann Hill

CASE STUDY – Starting with a series of pilot sites, the NHS is hoping to engage the Kata coaching approach to really spread an improvement culture to staff and patients.

Reflecting on a unique partnership

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FeaturesJun 4, 2019

Planet Lean

FEATURE – Following the recent CXO Summit in Singapore, a team from the Lean Global Network reflects on the partnership with SIT and its potential effects on the city-state.

The Sunday-night barista

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FeaturesApr 30, 2019

Karen Gaudet

FEATURE – The author looks back at her time at Starbucks Coffee Company and reflects on the role of leadership in facilitating the spread of lean thinking across the organization.

Laying the foundations of a leaner industry

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    string(1440) "The construction industry has a reputation for delays, bad quality and unsafe working conditions. This makes it a prime candidate for the implementation of lean principles and techniques. The idea of 'lean construction' has been around since the early 1990s, when a group of academics in California started to look at opportunities for the application of lean in the sector. One of the results of this early work was the introduction of the Last Planner System to better manage construction sites.

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InterviewsFeb 5, 2019

Charles Murphy

INTERVIEW – The editors of Planet Lean and Lean Post recently met with a senior executive of Turner Construction in New York City. Together, they discussed leadership development, respect for people, and the future of the industry.

Approaching problem solving more effectively

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FeaturesJan 31, 2019

Art Smalley

FEATURE – As they progress on their lean journey, organizations need to learn to adjust their stance to the type of problem they face. Introducing his new book, the author offers precious tips on problem solving.

Helping Turkey to thrive with lean management

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FeaturesSep 27, 2018

Yalcin Ipbuken

GETTING TO KNOW US – Earlier this month, our editor visited Istanbul to learn about the work Lean Institute Turkey is doing to spread lean in Turkey and beyond. He sat down with the institute’s President for a chat.

The architecture of a lean transformation

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FeaturesJul 17, 2018

Dave Brunt

FEATURE – The role of the coach in a lean transformation is an often-debated topic. The author discusses his experience building the architecture of the Halfway turnaround.

Hungary needs lean thinking, we think we can help

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InterviewsMay 28, 2018

Szabolcs Molnár

GETTING TO KNOW US – For our second interview with LGN directors, we travel to Hungary to meet the President of our affiliate institute there. He tells us his country’s need for good workers and how lean can make the difference.

Managing a chain of 100 cafes in Barcelona with lean

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InterviewsJan 23, 2018

Emi Castro

THE LEAN BAKERY - For the past decade, lean has fuelled the growth of a chain of cafes/bakeries in Barcelona. With 100 now open, the Retail Manager explains how lean helps them manage a booming business.

Five key takeaways from our lean week visiting Toyota

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FeaturesNov 17, 2017

Planet Lean

ROUND-UP – The Lean Global Network’s week in Japan in September was full of learning and inspiration. We asked five LGNers to share their biggest takeaways.

John Shook discusses Toyota and Japan at Nagoya station

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InterviewsOct 10, 2017

John Shook

INTERVIEW – For its 10th anniversary, the Lean Global Network went to Japan for a study mission. Our editor spoke with John Shook on a Shinkansen platform after four days in Toyota City and Nagoya.

Developing lean coaches to improve outcomes for students

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InterviewsOct 2, 2017

Tony Lamberton

INTERVIEW – Christleton Learning Trust in the UK is running several lean experiments across its three schools. We spoke with its CEO, who told us how coaching is supporting the transformation.

Transforming the lives of young Californians with coaching

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InterviewsSep 22, 2017

The Beyond Emancipation Team

INTERVIEW – An organization in the San Francisco Bay Area is using coaching to increase its impact on the lives of foster youth. We had a chat with an extraordinary group of women to learn how they are doing it.

How lean coaching changed the culture of a restaurant chain

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    string(1637) "While lean government and lean healthcare technically fall under this category, we consider lean service organizations to be those operating in areas like call centers, retail, hotels, restaurants, offices, banking, and so on. In such environments, there is a direct interaction with the customer, which should be seen as an opportunity to get real-time feedback on our service rather than a nuisance we have to deal with (if you have ever spoken with a customer care representative, you know what this means).

A common problem that practitioners trying to bring lean to services encounter is the difficulty to identify “the work” – whereas in manufacturing the product is in front of everyone’s eyes, in service organizations it is often hidden behind paperwork or a computer screen. Once the work is clearly visible, however, the opportunities for improvement are plentiful. To date, we have seen thousands of organizations striving to lean out the service they provide customers: from restaurants chains in the United States and China to a group of bakeries in Barcelona, from call centers to hotels, the application of lean services ideas can have an extraordinary impact on our economies. Especially if we consider that the service industry accounts for more than three-fifths of the global GDP and employs more than one-third of the global workforce.

Lean thinking is naturally a fit for the service industry, because of its focus on constantly delighting customers and on providing them with value-adding products."
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FeaturesAug 23, 2017

Jeff Zhou

FEATURE – An approach based on coaching and experiments is transforming the way restaurant chain Xibei works with its people to improve service and dishes: the story of Chef Liang and his Kongfu fish.

Good lean consultants humbly create trust and dialogue

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Opinion piecesFeb 24, 2017

Boaz Tamir

OPINION – After reading the latest book by Edgar H. Schein, the author reflects on the nature of consulting and management, and explains why humility must become a defining trait of both.

The Nordstrom model to teach coaching skills to leaders

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InterviewsFeb 3, 2017

Amy Evans

INTERVIEW – We meet one of this year's Lean IT Summit speakers to hear about her team’s effective approach to turning Nordstrom’s IT leaders into coaches and truly supporting the firm's lean transformation.

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