lean services

Pioneering lean thinking in hotels

FEATURE – Dreamplace Hotels in Tenerife have been on an improvement journey for several years, but only recently did they find a way to truly become a learning organization: lean thinking.

Lean delivery

NOTES FROM THE GEMBA – After re-insourcing its bike repair workshop, a distribution center of France's La Poste has begun to recover long-lost knowledge about the work of mailmen and using it to innovate.

Cooking up lean change

PROFILE – In an industry dominated by star chefs and big egos, meeting a humble leader who has made people development his battle cry is a breath of fresh air. PL interviews Legal Sea Food’s Richard Vellante.

The lean veterinarian

INTERVIEW – A 22-people veterinarian hospital in Barcelona has recently turned to lean thinking. We caught up with the owner to learn how things have changed six months into the journey. 

A bold lean experiment in one of our kitchens

FEATURE – The lean mindset Legal Sea Foods has developed is allowing the company to run bold, aggressive experiments that might some day reinvent the way their restaurant kitchens work.

A lean improvement lab in Turkey

FEATURE – A laboratory testing services firm in Istanbul has turned to lean management to reduce complexity, shorten lead-times, and make its growth sustainable.

How we are creating a lean daily management system

VIDEO – The director of a hotel in Tenerife explains the first steps the team is taking to develop a lean daily management system, and how this connects to the organization's hoshin.

Making hoshin work for our lean hotel

VIDEO - The director of a hotel in the Canary Islands explains the hoshin efforts taking place in the organization and takes us through the lean strategy deployment boards she uses to track progress and highlight problems.

Retaining talent to make a difference

NOTES FROM THE GEMBA – This French company provides support to the severely disabled, and is currently using lean thinking to limit employee turnover and recruit faster.

Bringing humanity back into customer support

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

The architecture of a lean transformation

FEATURE – The role of the coach in a lean transformation is an often-debated topic. The author discusses his experience building the architecture of the Halfway turnaround.

Using lean to gain a competitive advantage

NOTES FROM THE GEMBA – In the web marketing world, a competitive advantage is a matter of life and death for businesses. The author meets a firm that has been leveraging lean to gain one.
lean thinking American Family Insurance

A long-term commitment to lean at American Family Insurance

INTERVIEW – With a long history of improvement efforts and a commitment to giving divisions the time to really grasp lean thinking, American Family Insurance is laying the foundation for real and lasting change.
lean technology digital Halfway

Building applications that really support the daily work

FEATURE – Technology should help people in their work, and it is with this in mind that the  general manager of this car preparation center decided to learn to develop Apps.
lean management Grand Rapids Fire Department

The Fire Department transforming itself and its city

INTERVIEW – Is “lean fire-fighting” an oxymoron? It isn’t if you are the Grand Rapids Fire Department, which has not only turned itself around but is also leading a city-wide lean transformation.
The post-Toyota future of lean in Australia

The post-Toyota future of the lean community in Australia

INTERVIEW – With the closure of Toyota’s operations in Altona, the land Down Under is left without its lean poster child. Alister Lee tells us who the community there should look to next.
lean strategy Soditel

How this SME made lean its strategy for sustainable growth

NOTES FROM THE GEMBA – The author visits an SME specializing in the instalment of electrical equipment. Its CEO has learned that integrating lean in their strategy can lead to sustainable growth.
work improvement 365 bakery lean management

How the 365 bakeries improved service to clients with lean

THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.