lean services

Retaining talent to make a difference

NOTES FROM THE GEMBA – This French company provides support to the severely disabled, and is currently using lean thinking to limit employee turnover and recruit faster.

Bringing humanity back into customer support

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

The architecture of a lean transformation

FEATURE – The role of the coach in a lean transformation is an often-debated topic. The author discusses his experience building the architecture of the Halfway turnaround.

Using lean to gain a competitive advantage

NOTES FROM THE GEMBA – In the web marketing world, a competitive advantage is a matter of life and death for businesses. The author meets a firm that has been leveraging lean to gain one.
lean thinking American Family Insurance

A long-term commitment to lean at American Family Insurance

INTERVIEW – With a long history of improvement efforts and a commitment to giving divisions the time to really grasp lean thinking, American Family Insurance is laying the foundation for real and lasting change.
lean technology digital Halfway

Building applications that really support the daily work

FEATURE – Technology should help people in their work, and it is with this in mind that the  general manager of this car preparation center decided to learn to develop Apps.
lean management Grand Rapids Fire Department

The Fire Department transforming itself and its city

INTERVIEW – Is “lean fire-fighting” an oxymoron? It isn’t if you are the Grand Rapids Fire Department, which has not only turned itself around but is also leading a city-wide lean transformation.
The post-Toyota future of lean in Australia

The post-Toyota future of the lean community in Australia

INTERVIEW – With the closure of Toyota’s operations in Altona, the land Down Under is left without its lean poster child. Alister Lee tells us who the community there should look to next.
lean strategy Soditel

How this SME made lean its strategy for sustainable growth

NOTES FROM THE GEMBA – The author visits an SME specializing in the instalment of electrical equipment. Its CEO has learned that integrating lean in their strategy can lead to sustainable growth.
work improvement 365 bakery lean management

How the 365 bakeries improved service to clients with lean

THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
digital transformation lean thinking REA Group

How lean is securing the future of this digital advertiser

CASE STUDY – How do you keep up with a market changing at the speed of light? The Chief Inventor of an Australian digital company explains how they are using lean to safeguard their future.
lean thinking insurance company Sulamerica

Lean management in a Brazilian insurance company

CASE STUDY – An insurance company in São Paulo is experiencing a complete turnaround driven by a very capable Lean Office that understands its role is to gradually make people autonomous.
lean retail 365 shops

Managing a chain of 100 cafes in Barcelona with lean

THE LEAN BAKERY - For the past decade, lean has fuelled the growth of a chain of cafes/bakeries in Barcelona. With 100 now open, the Retail Manager explains how lean helps them manage a booming business.
cash to cash model lean thinking Halfway

Freeing up cash by reducing stock at a lean car dealership

FEATURE – This story from Cape Town car dealership Halfway Ottery shows just how much eliminating stock can contribute to turning around a business by freeing up cash.
lean thinking at the Halfway Production Centre

Developing our people to flow value to our customers

CASE STUDY – One-piece flow and a focus on lean leadership and kaizen have allowed the Halfway Production Centre in Johannesburg to turn itself around in just 14 months.
Halfway Ngami lean transformation

Fast and lean car servicing and repairs in Botswana

FEATURE – You have never seen a workshop like this before: Halfway Ngami in Botswana has creatively transformed car servicing and repairs by making problems visible and introducing flow.
lean thinking for community prosperity

Leveraging lean thinking to build community prosperity

FEATURE – Riverview Gardens in an NGO striving to build prosperity for the community around it through capability development. The authors suggest this should be the goal for the lean community as a whole.
lean sales Halfway Ottery

Growing car sales by 400% in a dealership using lean

FEATURE – For the first article in our series on the Halfway transformation, we asked the Sales team to tell us about how they apply lean to selling cars in a challenging social context.