Case studies

lean thinking insurance company Sulamerica

Lean management in a Brazilian insurance company

CASE STUDY – An insurance company in São Paulo is experiencing a complete turnaround driven by a very capable Lean Office that understands its role is to gradually make people autonomous.
lean butchers continuous improvement Botswana

How lean management saved a butcher’s shop in Botswana

CASE STUDY – Faced with complex logistics and customer complaints, a small deli and butchery in Botswana saw in lean a way to bring the business back from the brink. The philosophy didn’t fail them.
lean thinking at the Halfway Production Centre

Developing our people to flow value to our customers

CASE STUDY – One-piece flow and a focus on lean leadership and kaizen have allowed the Halfway Production Centre in Johannesburg to turn itself around in just 14 months.
lean thinking mining Turkey

Kaizen and improved maintenance in a Turkish mine

CASE STUDY – Over the past four years, by developing its kaizen capabilities and crafting a better approach to maintenance, a Turkish gold mine has significantly reduced its extraction costs.
documentary Halfway Toyota lean thinking

The people-led lean turnaround of a chain of car dealerships

DOCUMENTARY – In PL’s first ever documentary, we share the story of a chain of car dealerships in Africa. Watch and learn how people development and lean leadership made for one of the best turnarounds you’ll ever encounter.
Cimtas problem solving lean thinking

How lean is enabling the growth of a Turkish company

CASE STUDY – With plans to double capacity year on year in its new precision machining business, a Turkish company found in lean a way to control growth by stabilizing old processes while new ones are introduced.
Lean thinking at DBS Bank

The impressive lean turnaround of DBS Bank in Singapore

CASE STUDY – Over the past few years, DBS Bank in Singapore has undergone an extraordinary turnaround inspired by lean. Here, the COO explains how the company has become the world's "best digital bank".

Lean in higher education: improving Macquarie University

CASE STUDY – An Australian university has been applying lean to streamline and improve its processes, discovering along the way how big a change the methodology can affect in the organization's culture.
lean at San Diego Zoo

The lean turnaround of the San Diego Zoo Global

CASE STUDY – Lean thinking is transforming San Diego Zoo Global, helping this century-old organization provide a better experience to its visitors and a better life to its animals.
Auto Trader lean transformation

How Auto Trader UK embraced lean to become fully digital

CASE STUDY – Around four years ago, classified ads magazine Auto Trader printed its final issue and moved to a web-only business model. As its digital transformation progressed, the company discovered why real innovation must become business-as-usual.
Ngami dealership story

How humility transformed a car dealership in Botswana

CASE STUDY – The story of how a humble leader, who recognizes the importance and contribution of each individual to the company’s success, is making a car dealership in Botswana a fantastic example of lean transformation.
YLE lean transformation

Lean enables agile scale-up at Finnish Broadcasting Company

CASE STUDY – The Finnish Broadcasting Company has been leveraging lean thinking to scale up its agile work. In the process, it has developed a greater understanding of customer value.
lean Siena hospital

The fantastic lean transformation of an Italian hospital

CASE STUDY – There is more to Siena than the Palio: the Tuscan city boasts of one of the most advanced examples of lean healthcare in Italy. We asked the team at the University Hospital how they are doing it.
hospital district helsinki lean healthcare

Lean healthcare at a large hospital district in Finland

CASE STUDY – The whole of Helsinki’s hospital district is leaning out, with incredible results. It isn’t every day that we come across – let alone have the opportunity to observe – a lean transformation in such a large healthcare organization.
lean thinking in mining

Lean is creating a 900-strong CI team in a gold mine

CASE STUDY – The extraordinary transformation of Kinross' Round Mountain gold mine in Nevada over the past six years shows that lean thinking can – quite literally – move mountains.
lean healthcare UZA Antwerp

The lean journey of Antwerp University Hospital

CASE STUDY – How an improvement program of the British national healthcare system inspired a Belgian hospital to launch an organization-wide lean transformation with the active support of the HR and nursing departments.
xibei restaurants lean thinking

Chinese restaurant chain Xibei adopts the lean methodology

CASE STUDY – An entire restaurant chain going lean is not something you see every day. Coming all the way from China, Xibei's story of cultural change will inspire you to never forget the fundamentals of lean, from standardization to quality.

Transforming your hospital using lean thinking

VIDEO CASE STUDY – In the past couple of years, the Consorci Sanitari del Garraf has been able to leverage the commitment of its people to perform a lean turnaround. Its story shows you don’t need lots of resources and money to do lean in a hospital.